Contact Us

Emergency out of hours contact information

  • For emergencies out of hours call our Emergency Control Centre on 0300 123 5025.
  • For Social Care emergencies, contact our Social Care Out of Hours team on 0300 123 5022.

Contact us online

The easiest way to get your enquiry to the right team is to fill in the form on the relevant web page. You can do this at any time of day or night. The web page will have email addresses and telephone numbers if you have difficulties using the form.

If you don’t know which service deals with your query you can use our contact us form which will direct you to the correct webpage.

Contact us

You can use the feedback form to make compliments, complaints and suggestions.

Send us your feedback

To make a formal complaint see our complaints procedure.

Opening hours

Our phones are typically open Monday to Friday 8.30am to 5.00pm. Individual services publish their opening hours on their web pages.

  • Council offices are closed on bank and public holidays

By phone

We publish phone numbers on our web pages. We answer the phones 8.30am to 5pm Monday to Friday.

Do use our online forms if you’re able to so we can spend time with those who are unable to use the forms. 

We may record calls for quality, training and auditing purposes, and to help resolve complaints.  We keep all recordings for 12 months.

We occasionally carry out live monitoring of calls, where we listen to calls in real time. We do this to help resolve complaints and for quality, training and auditing purposes.

We may contact you to ask for your feedback about how we responded to your enquiries.  Customers are selected at random and the survey is sent out via email or text with a link to the online survey.  You can opt out of our customer satisfaction survey by emailing customer services supplying your full name and address. We will action your request within 10 working days.

0300 telephone numbers are designated for use only by public bodies and non-profit organisations. Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of phone including mobile, BT, other fixed line or payphone.

For services who have not put their contact details on their web pages or to speak to a named member of staff you can call the Cheshire East Information Line - 0300 123 5500. To call from abroad dial +44 (or 00 44) 1625 378102

If you are hearing or speech impaired, you can use: RELAY UK 18001 then 0808 808 0123


You can find email addresses on our web pages.

We may reply to email requests or enquiries by secure email called Egress.

By post

Cheshire East Council
C/O Delamere House
Delamere Street

Contact us in person

CCTV is in operation in our customer service centres.

Facilities available include wheelchair access and closed loop hearing system.

Icon to show that the centre is accessible to disabled users.    Icon to show the centre has a closed loop hearing system.

Crewe Customer Service Centre

Normal opening hours 8.45am to 5pm Monday to Friday.

Delamere House, Delamere Street, Crewe, Cheshire, CW1 2JZ
Outside Delamere House is a pay car park.

Macclesfield Customer Service Centre

Normal opening hours 8.45am to 5pm Monday to Friday.

Town Hall, Market Place, Macclesfield, SK10 1EA

Macclesfield Town Hall has an open reception area, with a customer centre for members of the public to seek advice and help.

A public and disabled toilet is available to our customers.


Our library staff can help with a range of council services at our libraries:

Details of council offices if you have an appointment with an officer.

Our Customer Services Charter

At Cheshire East Council, we are committed to providing high quality services that we know our customers expect. Our Customer Services Charter sets out the standards of service you can expect from us.

Page last reviewed: 18 April 2023