Report a pothole or other road condition issue

Our teams are working hard to manage and respond to reports from members of the public. 

We are currently experiencing an increase in demand of reported issues along with a temporary reduction in available staff due to Covid-related sickness and self isolation. 

During this time and until the situation improves, we will be prioritising those issues that present most risk to the travelling public. Response times for all other reported issues may take longer than usual. 

Thank you for your patience. 

To report any issues that present an immediate danger, call us on 0300 123 5020 during working hours or out of working hours on 0300 123 5025.

Where there is no immediate danger, you can report potholes or other road and pavement issues online. We will assess the defect and take appropriate action. 

Where we have a high volume of weather-related incidents it may take us longer to deal with non-urgent matters.

We can only deal with issues on our own road network. Report the problem to the owner if the issue is on a private road or on land owned by an organisation (for example, a supermarket car park).

Report a road condition issue

Previously reported problems

You can track the progress of reports you made on our previous system

How we manage our roads and what actions we might take 

For information about how we manage our roads and what actions we might take, see road condition and repairs.

Our programme of road and pavement repairs and improvements follows the priorities set through our highways asset management and well managed highways infrastructure approaches.


Page last reviewed: 02 November 2021