Report a pothole or other road condition issue

To report any issues that present an immediate danger, call us on 0300 123 5020 during working hours or out of working hours on 0300 123 5025.

Where there is no immediate danger, you can report potholes or other road and pavement issues online. We will assess the defect and take appropriate action. We post our response to every report online.

Where we have a high volume of weather-related incidents it may take us longer to deal with non-urgent matters.

We can only deal with issues on our own road network. Report the problem to the owner if the issue is on a private road or on land owned by an organisation (for example, a supermarket car park).

Report or track road condition issue

How we manage our roads and what actions we might take 

For information about how we manage our roads and what actions we might take, see road condition and repairs.

Our programme of road and pavement repairs and improvements follows the priorities set through our highways asset management and well managed highways infrastructure approaches.


Page last reviewed: 22 March 2022