Report a pothole or other road condition issue

Where there is no immediate danger, you can report potholes, trees, verges or other road and pavement issues online. We will assess the defect and take appropriate action. We post our response to every report online.

Where we have a high volume of weather-related incidents it may take us longer to deal with non-urgent matters. 

We can only deal with issues on our own road network. Report the problem to the owner if the issue is on a private road or on land owned by an organisation (for example, a supermarket car park).

How we manage our roads and what actions we might take 

For information about how we manage our roads and what actions we might take, see road condition and repairs.

Our programme of road and pavement repairs and improvements follows the priorities set through our highways asset management and well managed highways infrastructure programmes.

If you are dissatisfied with the outcome

If you're unhappy with our service, or the lack of updates, you can escalate your request to a complaint:

• Email us at letusknow@cheshireeast.gov.uk
• Call us on 0300 123 5038

We aim to provide high-quality service and appreciate your feedback.

Contact Highways

We have a new way to report an issue.

If you consider a highways issue to be a danger to life:

Call the Highways Customer Services Team on 0300 123 5025