Report a pothole or other road condition issue
To report any issues that present an immediate danger, call us on 0300 123 5020 during working hours or out of working hours on 0300 123 5025.
Where there is no immediate danger, you can report potholes, trees, verges or other road and pavement issues online. We will assess the defect and take appropriate action. We post our response to every report online.
Report or track road condition issue
Where we have a high volume of weather-related incidents it may take us longer to deal with non-urgent matters.
We can only deal with issues on our own road network. Report the problem to the owner if the issue is on a private road or on land owned by an organisation (for example, a supermarket car park).
You can get the Fix My Street app to report issues anywhere in the country. To help you set the app up, take a look at the Fix My Street user guide.
How we manage our roads and what actions we might take
For information about how we manage our roads and what actions we might take, see road condition and repairs.
Our programme of road and pavement repairs and improvements follows the priorities set through our highways asset management and well managed highways infrastructure programmes.
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Contact Highways
Highways - Cheshire East Council Report a problem online
If you consider a highways issue to be dangerous, or an emergency:
Call the Highways Customer Services Team on 0300 123 5020
during office hours 8:30am – 5:00pm
Call the Out of hours team on 0300 123 5025
after 5pm and before 8:30am, including weekends.
Highways
Floor 6
Delamere House
Delamere Street Crewe
Cheshire
CW1 2LL
Page last reviewed: 19 May 2023
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