Contact us

Online

You can find information for all of our services on the service pages of our website.  You can make a payment, view your council tax account or contact specific services via the service pages.

We have online report forms so that you can tell us about things that concern you:

• report street cleaning and litter problems
• report a faulty street light
• report a grounds maintenance issue
• report a highways problem
• report a missed bin or request a new bin

You can use the contact us form to make general enquiries or use the feedback form to make compliments, complaints and suggestions.

If you wish to make a formal complaint see our complaints procedure.

Email

We may reply to your requests or enquiries by secure email called Egress.

By phone

If you do not know which service to contact or for services who have not put their contact details on their web pages or to speak to a named member of staff you can call the Cheshire East Information Line - 0300 123 5500. To call from abroad dial +44 (or 00 44) 1625 378102

We may record calls for quality, training and auditing purposes, and to help resolve complaints.  We keep all recordings for 12 months.

We occasionally carry out live monitoring of calls, where we listen to calls in real time. This is also done for quality, training and auditing purposes, and to help resolve complaints.

We may contact you for customer satisfaction purposes and ask for your feedback if you have contacted Customer Services about a department we take calls for.  Customers are selected at random and the survey is sent out via email or text with a link to the online survey.  If you do not wish to receive a customer satisfaction survey from us, you can opt out by emailing us at CheshireEastCouncilCustomerServices@cheshireeast.gov.uk , supplying your full name and address. We will action your request within 10 working days.

0300 telephone numbers are designated for use only by public bodies and non-profit organisations. Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of phone including mobile, BT, other fixed line or payphone.

If you are hearing or speech impaired, you can use: RELAY UK 18001 then 0808 808 0123

Emergency contact information

For emergencies out of hours call our Emergency Control Centre on 0300 123 5025.
For Social Care emergencies, contact our Social Care Out of Hours team on 0300 123 5022.

Opening hours

Our phones are typically open Monday to Friday 8.30am to 5.00pm. Individual services publish their opening hours on their web pages.

• Council offices are closed on bank and public holidays

By post

Cheshire East Council, c/o Municipal Buildings, Earle Street, Crewe CW1 2BJ

Contact us in person

CCTV is in operation in our customer service centres.

Crewe Customer Service Centre

• Crewe Customer Service Centre location on Google maps

 Facilities available include wheelchair access and closed loop hearing system. 

Macclesfield Customer Service Centre

Town Hall, Market Place, Macclesfield, SK10 1EA

• Macclesfield Customer Service Centre location on Google maps

Macclesfield Town Hall has an open reception area, with a customer centre for members of the public to seek advice and help.

A public and disabled toilet is available to our customers.

Facilities available include wheelchair access and closed loop hearing system.

You can find information on a range of council services at our libraries:

Details of council offices if you have an appointment with an officer.

Our Customer Services Charter

At Cheshire East Council, we are committed to providing high quality services that we know our customers expect. Our Customer Services Charter sets out the standards of service you can expect from us.