Contact us
Customer information - Coronavirus
Cheshire East Council aims to respond to you as soon as it is able. However, during the ongoing Coronavirus Pandemic, there may be a delay in responding to your complaint and we ask for your patience should the response be delayed. Please note: our customer centres are currently closed until further notice.
Online
You can find information for all of our services on the service pages of our website. You can make a payment, view your council tax account or contact specific services via the service pages.
We have online report forms so that you can tell us about things that concern you:
Contact us form
You can use the contact us form to make general enquiries or use the feedback form to make compliments, complaints and suggestions.
If you wish to make a formal complaint see our complaints procedure.
Email
We may reply to your requests or enquiries by secure email called Egress.
By phone
If you do not know which service to contact or for services who have not put their contact details on their web pages or to speak to a named member of staff you can call the Cheshire East Information Line - 0300 123 5500. To call from abroad dial +44 (or 00 44) 1625 378102
We may record calls for quality, training and auditing purposes, and to help resolve complaints. We keep all recordings for 12 months.
We occasionally carry out live monitoring of calls, where we listen to calls in real time. This is also done for quality, training and auditing purposes, and to help resolve complaints.
0300 telephone numbers are designated for use only by public bodies and non-profit organisations. Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of phone including mobile, BT, other fixed line or payphone.
If you are hearing or speech impaired, you can use Text Relay
Emergency contact information
For emergencies out of hours call our Emergency Control Centre on 0300 123 5025.
For Social Care emergencies, contact our Social Care Out of Hours team on 0300 123 5022.
Opening hours
Our phones are typically open Monday to Friday 8.30am to 5.00pm. Individual services publish their opening hours on their web pages.
- Council offices are closed on bank and public holidays
By post
Cheshire East Council, c/o Municipal Buildings, Earle Street, Crewe CW1 2BJ
Contact us in person
You can access our council services and GOV.uk on-line using our self-service computers in the Customer Service Centres.
CCTV is in operation in our customer service centres.
Crewe Customer Service Centre
Delamere House, Delamere Street, Crewe, Cheshire, CW1 2JZ
Outside Delamere house is a pay car park, and the bus station is across the road.
Normal opening hours - Crewe customer service centre
| | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|
| Open |
8.45 |
8.45 |
8.45 |
8.45 |
8.45 |
| Close |
17.00 |
17.00 |
17.00 |
17.00 |
17.00 |
Facilities available include wheelchair access and closed loop hearing system.
Macclesfield Customer Service Centre
Town Hall, Market Place, Macclesfield, SK10 1EA
Normal opening hours - Macclesfield customer service centre
| | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|
| Open |
8.45 |
8.45 |
8.45 |
8.45 |
8.45 |
| Close |
17.00 |
17.00 |
17.00 |
17.00 |
17.00 |
Macclesfield Town Hall has an open reception area, with a customer centre for members of the public to seek advice and help. We have computers for public use.
A public and disabled toilet is available to our customers.
Facilities available include wheelchair access and closed loop hearing system.
You can find information on a range of council services at our libraries:
Details of council offices if you have an appointment with an officer.
Our Customer Charter
At Cheshire East Council, we are committed to providing high quality services that we know our customers expect. Our Customer Charter sets out the standards of service you can expect from us.