Contact Housing
Housing Options
Call our Housing Options Team on 0300 123 5017 option 1 or 2.
This advice line is available:
10.30am to 12.30pm and 1.30pm to 4.30pm Monday to Friday (excluding bank holidays)
You can email the service at housingoptions@cheshireeast.gov.uk
Calls outside of these times will be redirected and the team will be informed where an emergency response is required.
If you do not have access to a phone you can visit any Cheshire East Library to be put in touch with our service.
If you are hearing or speech impaired, you can use: RELAY UK 18001 then 0808 808 0123
If English is not your first language the team can arrange to speak to you using our telephone based interpretation services.
You are also able to bring someone with you to support you in any face-to-face meetings or we can arrange a conference call with your support person to ensure that you are fairly represented.
Housing Standards and Adaptations
Housing Standards (private rented sector standards and repairs) email: privatehousing@cheshireeast.gov.uk. Telephone 0300 123 5017 option 4 then option 2
Care and Repair (Disabled Facilities Grants and the housing wellbeing service for hoarding)
email: careandrepair@cheshireeast.gov.uk. Telephone 0300 123 5017 option 4 then option 1
For Sustainable Warmth (heating and insulation grants) email: warm@cheshireeast.gov.uk. Telephone 0300 123 5017 option 4 then option 3
The Handyperson service (minor adaptations and small repairs)
email: handyperson@cheshireeast.gov.uk. Telephone 0300 123 5017 option 3.
Housing Strategy and Development
Housing strategy
email: housingpolicycec@cheshireeast.gov.uk.
Affordable housing
email: lowcosthomeownership@cheshireeast.gov.uk.
Housing advice from other agencies
Page last reviewed: 30 September 2025
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