Late and non-payment of Council Tax

Have you fallen behind with your payments?

If you are struggling to keep up with the instalments on your bill and want to request that your instalments are rearranged to make them more manageable it may be possible to recalculate or even extend the instalments.

We will do our best to work with you where possible. Fill in the payment plan form below if your account is not subject to court action.

Do not fill in this form if you have been issued with a summons for non payment or if court action has already taken place. 

If your account is already subject to court action, meaning you have received a summons or we have already obtained a Liability Order against you, please complete the form below.

Do not complete the form if your case is with an enforcement agent, that is Bristow and Sutor or Jacobs as  you will need to contact them direct to arrange payment.

 If you have previous years arrears you may have to complete both forms.

If someone else is helping you sort out your Council Tax, you can give us permission to talk to them by signing and returning our  authority to disclose form (PDF, 151KB)

What you should do if:

*You must continue to make payment in line with your current Council Tax bill until you receive a new one*

*When applying for a reduction you must continue to make payment in line with your current Council Tax bill until you receive a new one*

  • Continue to make payments in line with your current Council Tax bill until you receive a new one
  • Make Payment of the full amount of the notice before the Court Hearing to avoid further action and additional costs
  • If you are unable to pay in full, make payment of the first instalment at the bottom of the Summons by the specified date, this will trigger the remaining instalments on your account. See our Paying your Council Tax page for ways to make payment
  • If you are unable to make payment in full or comply with the instalment plan on the Summons by the specified date, submit your payment proposal using the special payment arrangement request form.

You do not need to attend the Court Hearing. The Council will obtain the Liability Order in your absence. Any queries you have about the Summons should be raised directly with the Council prior to the hearing Contact the Council Tax team

If you are unable to pay your arrears in full we may be able to consider a payment arrangement. Submit your proposal using the special payment arrangement request form. We will not be able to consider this if your case is with an enforcement agent, you will need to contact them direct.

  • The Council may pass your debt to an Enforcement Agent for collection
  • The Council may deduct money from your wages
  • The Council may deduct money from your Benefit entitlement
  • The Council may make you Bankrupt or apply for a Charge against your Property

Enforcement agents were previously called bailiffs. Enforcement agents are certificated by the County Court.

The enforcement sector employs close supervision and constant monitoring to ensure that standards of conduct are without reproach. 

The enforcement agent will carry an electronic copy of the warrant, their enforcement agent certificate and photographic ID.

Agents wear body-worn cameras to record their visits on film. Film footage is constantly reviewed to monitor agents’ conduct and performance. This includes checking that agents are adhering to standards of privacy. More information on the Enforcement process.

Free debt advice

You can get free advice on managing debt from the following places:

Free debt advice table
OrganisationContact details
StepChange Debt Charity

StepChange Website
Phone: 0800 138 1111

Cheshire East Citizens Advice Bureau

Cheshire East Citizens Advice Bureau
Email:  advice@cecab.org.uk
Phone: 0845 601 0271
Monday-Friday: 9:30am to 1:00pm

Christians Against Poverty

Christians Against Poverty
Phone: 0800 328 0006
Calvary Christian Centre
Earlsway
Macclesfield

National Debtline

National Debtline
Phone: 0808 808 4000
Monday-Friday: 9:00am to 9:00pm
Saturday: 9:30am to 1:00pm

Lifeline

Lifeline website
Email:  help@lifelinedebtadvice.co.uk
Phone: 01270 750358

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