Council Tax change of address and new registration

It is important to tell us if you are moving into, out of or within Cheshire East so we can get your Council tax right. You should tell us about moves even where someone else is paying the Council Tax.

If you are a landlord or managing agent, see report tenant changes.   

Telling us you are moving 

You can tell us about a change of address up to 31 days before the move, or as soon as possible after. The law says you must tell us about a move within 21 days after the move, even if the move is only temporary. If it's already been longer than 21 days since you moved, you should tell us straight away.

Where the house move might affect how much Council Tax you pay, you might pay too much if you don't tell us immediately. Or you might not pay enough, and have to pay the extra later all in one go.

You can use our online Council Tax change of address form for moves into, out of, and within Cheshire East and to register a new build or conversion for Council Tax.

The form includes the option to apply for Single Person Discount (SPD) if you will be living alone for the first time. 

Before you fill in the form

Check that Cheshire East is the correct local authority for the address -  see GOV.UK.

Get the following information ready to answer form questions:

  • moving dates
  • if you’re buying or selling property - solicitors and any joint owner’s details 
  • if you were or are now renting a property - landlord or agent’s details, tenancy agreement end/start dates, and any joint tenant details 
  • if you will be renting out the house you are moving out of - tenant names and tenancy start date 
  • your email address
  • your bank details if you want to pay by direct debit 

Tell us you are moving or register for Council Tax

Direct debits

If you already have a direct debit set up with us, we will normally transfer it to the new property. We'll change the amount if needed.

For any queries, contact us.

After we get your change of address form, we will issue a Council Tax bill or bills confirming the new details.

The bill for your new property will be dated from completion date if you are buying. If you are renting, it will be from the start date of your tenancy agreement.

The revised bill for your old property will be dated until completion date if you are selling. If you are renting, it will be to the end date of your tenancy agreement.

You will be able to see the bills online if you have an online Cheshire East account.

We normally tell people within 20 working days if the amount due changes. It might take longer if we need to ask you for more information. It is also likely to take longer if you are moving to a new build property or conversion that has not yet been banded for Council Tax. 

If you are moving within Cheshire East, we'll credit any overpayment from the old account to the account for your new address.

If you've overpaid and you're moving out of Cheshire East, we'll refund the money to your bank account if we have your bank account details. If we don't already have your bank details, then you'll need to contact the Council Tax team to ask for a refund. 

We don't normally send cheques.

If you're claiming Housing Benefit or Council Tax Support and moving house, you'll also need to contact the Benefits team to tell them about the move.

Any Council Tax reductions will transfer to your new address if you are moving within Cheshire East (unless the circumstances that give you the reduction change - see change of circumstances). Otherwise you will need to make a new application. 

Report tenant changes 

Landlords and managing agents can use our online Council Tax change of tenancy form to report a change of tenancy at one or more properties in Cheshire East. 

To fill in the Council Tax tenant change form, you will need:

  • the tenants’ names
  • moving in or out dates
  • tenancy start or end dates

If you are an agent acting on behalf of the landlord or owner you must enter the landlord's or owner's details in the form, not your own.

Report a change of tenancy

Tenants are responsible for paying Council Tax bills during the period of their tenancy even if they move out before a tenancy agreement ends or move in later than the tenancy agreement start date.

Between tenancy agreements, the landlord is responsible for paying Council Tax and we issue a Council Tax bill in their name.

If the property remains unoccupied and substantially unfurnished between tenants, the landlord may qualify for the landlord discount.

We'll normally issue the bill within 20 working days. It might take longer if we need to ask you for more information.

If you have an online Cheshire East account, you can see your bills online. 

When new tenants move in, we will refund any overpayments you have made. 

We will make the refund to your bank account if we have your bank account details. If we don't already have your bank details, then you'll need to contact the Council Tax team to ask for the refund. 

We don't normally send cheques.


Translate this page with Google translate

Contact the Council Tax team

Page last reviewed: 18 March 2022