Council Tax refunds
You may be entitled to a Council Tax refund if there is an overpayment or credit showing on your account.
Apply for a Council Tax refund
To find out how we use your information see our privacy notice (opens in new window).
If you get an unexpected call or message about a Council Tax refund, be careful - see Council Tax scams.
If you have moved or something else has changed you may be due a refund. First you will need to tell us about the change in circumstances.
When you apply we will check that you’re due a refund. If you are, we should be able to pay it within 20 working days, although there may be exceptions to this. Refund payments are only issued once a week.
We allocate an overpayment or credit to any other outstanding Council Tax accounts you may have.
If you do not have any outstanding accounts we will take what we owe you off your next bill or if you'd rather have the money now you can ask us to pay it into your bank account.
How we pay
If you paid by direct debit we will use these details. If you don’t pay your Council Tax by direct debit, we will need your bank details so that we can organise a Bacs refund.
In order to minimise potential fraud we no longer issue refunds by cheque and will only refund direct to a bank account. We don’t normally issue refunds for amounts under £5.
Errors and disputes
We have the right to refuse a refund if the credit has occurred due to an error.
A dispute over a refund can arise between individuals who have been jointly liable for a bill. For example, in the case of a relationship breakdown where one party has moved out. We will not become involved in disputes of this nature as we expect the parties concerned to reach a mutual resolution.
The credit will normally remain with the property concerned. But we reserve the right to take individual circumstances into account as appropriate. For example we may decide to split the credit between the two parties or we where the person who paid by direct debit has moved out we may opt to refund them.
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Council Tax enquiry form
Call the Council Tax Customer Service Team on 0300 123 5013 during office hours, 8.30am to 5 pm Monday to Friday, if you're unable to use our forms.
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Page last reviewed: 25 October 2023
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