Change the way you pay your instalments
Annual Council Tax bills are issued in March. You might get a new bill part way through the year if your circumstances change. You can ask for your instalments to be spread over 12 months from April to March if you have not already arranged this.
Contact the Council Tax team to arrange this as soon as you get your bill so we can change the details on your account.
You can choose to pay the full amount all in one go. To do this you’ll need to pay by 1 April.
Change your bank account details or direct debit arrangements
To change your bank account details or your direct debit arrangements use our direct debt form. Change your Council Tax direct debit
Depending on your circumstances, you might be able to get a reduction on your Council Tax bill or some help towards paying it. See Council Tax reductions for occupied properties and Council Tax and unoccupied properties. You must keep paying the amount on your current bill until we send you a new one.
If you are struggling to pay your Council Tax we will do our best to help.
Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Cheshire East Council will tell you 10 working days in advance of your account being debited or as otherwise agreed. If you ask us to collect a payment, we will confirm the amount and date at the time of the request.
If Cheshire East Council or your bank or building society make a mistake in taking a Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when we ask you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. They might ask for confirmation in writing. If you do cancel a Direct Debit, please tell us.
The reason we offer a choice of payment dates for Direct Debit and not for any other method is to encourage more people to decide to pay by Direct Debit. This is because Direct Debits cost far less to process than any other type of payments – so when you pay by Direct Debit, more of your Council Tax goes directly to providing services.
Council Tax enquiry form
Call the Council Tax Customer Service Team on 0300 123 5013 during office hours, 8.30am to 5 pm Monday to Friday, if you're unable to use our forms.
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Page last reviewed: 09 March 2023
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