Recycling and bin collections

Check your bin collection day

Bin collection details

Your bins are emptied on the same day each week. Your recycling and garden bins are emptied one week and the non-recyclable waste bin on the following week on a 2 week cycle.

You will usually have 3 bins: a recycling bin, a garden bin and a non-recyclable waste bin. See our page on what waste goes where

You can see which bins we empty on which days on our bin collection calendar.

Check your bin collection day on your calendar

You should place your bins beside the road at the edge of your property by 6.30 am on your bin collection day. You should return your bins to your own property as soon as possible after they have been emptied.

Bin collection points

If you are in Crewe and we can't empty your bin from the edge of your property, you may need to take your bin to a bin collection point. 

Find your nearest bin collection point in Crewe

We won't collect additional waste or recycling left beside your bin. 

For waste that won't fit inside your bin you can:

Missed bin collections

Covid-19: Our crews have been joined by other employees who may not know the routes as well - please be understanding if we miss your bin.

You can report a missed bin up to two weeks after the day it should have been collected. 

If our bin collection crews tried to empty your bin but couldn’t, we will give the the reason on the screen. You will be able to submit your report if the crew have genuinely missed your bin collection.

Report a missed bin collection 

We cannot empty your bin if

  • your bin isn’t on the kerbside collection point by 6:30am on the day of collection
  • the bin lid cannot close 
    It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
  • the wrong bin was put out
    You can check which bins will be emptied on which days on our bin collection calendar
  • the bin was put out on the wrong day
    You can check which day your bins will be emptied on our bin collection calendar. This may have changed on the 4 November 2019.
  • the bin is too heavy
    The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre
  • there is non-recyclable waste in the recycling bin
    See our page on what waste goes where
  • we cannot access your property 
    for example, due to road works – for this reason we will try again within five days

If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.

If you bin was not emptied for another reason you can report a missed bin collection. 

Report a missed bin collection 

Request a bin

You can request for recycling, garden waste or household waste:

  • a different size of bin to suit your needs
  • a bin if you don't have one at the property you live in
    (you must be living at the property for us to deliver a bin)
  • a bin to be removed

You can report 

  • a damaged bin
  • a lost or stolen bin

We charge for new and replacement bins. 

Find out how to request a new or replacement bin, prices, sizes and terms and conditions. 

Food caddies

Food caddies cannot be ordered separately.

If you have a garden waste bin, but don't have a food caddy you can collect a food waste caddy from your local library, (you don't need to make an appointment). Find out more about food waste.

Replacement boxes, box lids or sacks

Call us if you need replacement boxes, box lids or sacks.

Additional garden waste binsfrom Cheshire East Council

Some households have larger gardens and would like more than 1 garden bin.

For an annual charge of £52 we will empty an additional garden waste bin on the same day as your first garden bin.

Find out more about garden waste bins.

Difficulty putting out your bins

If you have difficulty moving your bins you can apply for an assisted bin collection service.

We will provide the service for a fixed period. After this time, you can re-apply. We may withdraw this service at any time if we believe you are no longer eligible.

When you apply for this service, we may ask you for proof that you are eligible.

You won't be eligible for the assisted bin collection service if you live with someone who is 16 years old or older who could put out your bins.

Apply for an assisted bin collection service

We will start your assisted bin collections on the next bin collection day if you are eligible, as long as the collection isn't on the same day you applied.

COVID-19 precautions

In households where someone has a confirmed or suspected case (who are self isolating) of COVID-19 your used tissues and disposable cloths from cleaning surfaces 

  1. Should be put in a plastic rubbish bag and tied when full.
  2. That plastic bag should then be placed in a second bin bag and tied.
  3. It should be put in a suitable and secure place and store the waste for 72 hours before putting it out for collection.

This is to minimise the risk to collection operatives of being in contact with any waste that may infect them or exposing the atmosphere during the collections process.

Further information on the national guidance

Waste app-600x212px

Contact us

The easiest way to contact us is to use the relevant form

Phone 0300 123 5011 during office hours only, if you cannot use a form

Rate this page

We value your feedback. How do you rate this information?