Recycling and bin collections

Check your bin collection day

Food waste

Throughout January and February 2020 we will be delivering food waste caddies to you if you have a garden bin.

Find out more about our food waste collections with your garden bin. 

If you don't have a garden bin you can continue to put your food waste in your black bin.

Bin collection details

Your bins are emptied on the same day each week. Your recycling and garden bins are emptied one week and the non-recyclable waste bin on the following week on a 2 week cycle.

You will usually have 3 bins: a recycling bin, a garden bin and a non-recyclable waste bin. See our page on what waste goes where

You can see which bins we empty on which days on our bin collection calendar.

Check your bin collection day on your calendar

You should place your bins beside the road at the edge of your property by 6.30 am on your bin collection day. You should return your bins to your own property as soon as possible after they have been emptied.

We won't collect additional waste or recycling left beside your bin. 

For waste that won't fit inside your bin you can:

Missed bin collections

You can report a missed bin up to two weeks after the day it should have been collected. 

If our bin collection crews tried to empty your bin but couldn’t, we will give the the reason on the screen. You will be able to submit your report if the crew have genuinely missed your bin collection.

Report a missed bin collection 

We cannot empty your bin if

  • your bin isn’t on the kerbside collection point by 6:30am on the day of collection
  • the bin lid cannot close 
    It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
  • the wrong bin was put out
    You can check which bins will be emptied on which days on our bin collection calendar
  • the bin was put out on the wrong day
    You can check which day your bins will be emptied on our bin collection calendar. This may have changed on the 4 November 2019.
  • the bin is too heavy
    The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre
  • there is non-recyclable waste in the recycling bin
    See our page on what waste goes where
  • we cannot access your property 
    for example, due to road works – for this reason we will try again within five days

If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.

If you bin was not emptied for another reason you can report a missed bin collection. 

Report a missed bin collection 

Request a bin

You can request for recycling, garden waste or household waste:

  • a different size of bin to suit your needs
  • a bin if you don't have one at the property you live in
    (you must be living at the property for us to deliver a bin)
  • a bin to be removed

You can report 

  • a damaged bin
  • a lost or stolen bin

You can pay for your bins in the form. You will need your debit or credit card details. 

Charges for bins

  • All 360 litre bins - £40
  • All 240 litre bins - £30
  • All 140 litre bins - £25

Before you order, read our terms, sizes of bins and when we charge for bins.

Request a bin or report a damaged or lost bin

Replacement boxes, box lids or sacks

Call us if you need replacement boxes, box lids or sacks.

Additional garden waste binsfrom Cheshire East Council

Some households have larger gardens and would like more than 1 garden bin.

For an annual charge of £52 we will empty an additional garden waste bin on the same day as your first garden bin.

Find out more about garden waste bins.

Difficulty putting out your bins

If you have difficulty moving your bins you can apply for an assisted bin collection service.

We will provide the service for a fixed period. After this time, you can re-apply. We may withdraw this service at any time if we believe you are no longer eligible.

When you apply for this service, we may ask you for proof that you are eligible.

You won't be eligible for the assisted bin collection service if you live with someone who is 16 years old or older who could put out your bins.

Apply for an assisted bin collection service

We will start your assisted bin collections on the next bin collection day if you are eligible, as long as the collection isn't on the same day you applied.