Missed bin collections

You can report a missed bin up to two weeks after the day it should have been collected. 

If our bin collection crews tried to empty your bin but couldn’t, we will give the reason why.

You will be able to submit your report if the crew have genuinely missed your bin collection.

If your bins have not been collected due to us not being able to complete a round, we will try to return as quickly as possible (this may be on a Saturday). Please leave your bin out where it is safe to do so. You can find out what to do next if we have been unable to return for your bins. 

Report a missed bin collection 

We cannot empty your bin if

• your bin isn’t on the kerbside collection point by 6:30am on the day of collection
• the bin lid cannot close 
  It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
• the wrong bin was put out
  You can check which bins will be emptied on which days on our bin collection calendar
• the bin was put out on the wrong day
  You can check which day your bins will be emptied on our bin collection calendar. 
• the bin is too heavy
  The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre
• there is non-recyclable waste in the recycling bin
  See our page on what waste goes where
• we cannot access your property 
  for example, due to road works – for this reason we will try again within 5 working days

If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.

If you bin was not emptied for another reason you can report a missed bin collection. 

Report a missed bin collection 

Collection

If we have not been able to return for your bin

We are doing all we can – including working on Saturdays – to return to missed bin collections within 5 working days, but we cannot guarantee this will be the case.

In some circumstances, we may not be able to return to your property before your next scheduled collection day.

In this case, additional waste placed next to your black household waste bin or silver recycling bin will be collected by our crews.

Waste Watchers App

Our free Waste Watchers app is the easiest way you can stay up to date with the latest news and information for collections. You can download it from the App Store or Google Play Store now! 

Contact Waste and Recycling

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Page last reviewed: 03 February 2023