Missed bin collections

Missed bins and collection delay

Our teams are working extremely hard to maintain our waste collection services. The ongoing impact of the national shortage of HGV drivers is affecting our ability to complete some collection rounds, and to return to collect bins that have been missed or that have not been collected as scheduled due to access issues. 

Until the situation eases this disruption may continue. We apologise for any inconvenience caused to residents.

We update our Twitter feed with known missed bins. 

You can report a missed bin up to two weeks after the day it should have been collected. 

If our bin collection crews tried to empty your bin but couldn’t, we will give the reason why.

You will be able to submit your report if the crew have genuinely missed your bin collection.

Report a missed bin collection 

We cannot empty your bin if

  • your bin isn’t on the kerbside collection point by 6:30am on the day of collection
  • the bin lid cannot close 
    It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
  • the wrong bin was put out
    You can check which bins will be emptied on which days on our bin collection calendar
  • the bin was put out on the wrong day
    You can check which day your bins will be emptied on our bin collection calendar
  • the bin is too heavy
    The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre
  • there is non-recyclable waste in the recycling bin
    See our page on what waste goes where
  • we cannot access your property 
    for example, due to road works – for this reason we will try again within five days

If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.

If you bin was not emptied for another reason you can report a missed bin collection. 

Report a missed bin collection 

If we have not been able to return for your bin

We are doing all we can to return to missed bin collections within 5 working days but we cannot guarantee this will be the case.

In some circumstances, we may not be able to return to your property before your next scheduled collection day.

In this case, additional waste placed next to your black household waste bin or silver recycling bin will be collected by our crews.

Page last reviewed: 04 June 2021