Missed bin collections
We have been unable to complete bin collections in some parts of the borough over recent days.
Our teams are working to complete all bin collections as soon as we can. We will return to finish any missed collections including making collections on Saturday.
We are aware of the areas we have missed. We will collect bagged household waste and recycling waste in the areas affected if we are unable to complete the bin collections before the next scheduled bin collection day. Please compost excess garden waste or take it to your nearest Household Waste and Recycling Centre.
We apologise for any disruption caused and thank you for your patience.
You can report a missed bin up to two weeks after the day it should have been collected.
If our bin collection crews tried to empty your bin but couldn’t, we will give the reason why.
You will be able to submit your report if the crew have genuinely missed your bin collection.
If your bins have not been collected due to us not being able to complete a round, we will try to return as quickly as possible (this may be on a Saturday). Please leave your bin out where it is safe to do so. You can find out what to do next if we have been unable to return for your bins.
Report a missed bin collection
We cannot empty your bin if
- your bin isn’t on the kerbside collection point by 6:30am on the day of collection
- the bin lid cannot close
It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
- the wrong bin was put out
You can check which bins will be emptied on which days on our bin collection calendar
- the bin was put out on the wrong day
You can check which day your bins will be emptied on our bin collection calendar.
- the bin is too heavy
The bin and contents must not weigh more than 90kg. You can take additional waste to a Household Waste and Recycling Centre
- there is non-recyclable waste in the recycling bin
See our page on what waste goes where
- we cannot access your property
for example, due to road works – for this reason we will try again within 5 working days
If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.
If you bin was not emptied for another reason you can report a missed bin collection.
Report a missed bin collection
If we have not been able to return for your bin
We are doing all we can – including working on Saturdays – to return to missed bin collections within 5 working days, but we cannot guarantee this will be the case.
In some circumstances, we may not be able to return to your property before your next scheduled collection day.
In this case, additional waste placed next to your black household waste bin or silver recycling bin will be collected by our crews.
Waste Watchers App
Our free Waste Watchers app is the easiest way you can stay up to date with the latest news and information for collections. You can download it from the App Store or Google Play Store now!
Contact Waste and Recycling
Waste and Recycling - Cheshire East Council
Waste enquiry form
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Call our Waste and Recycling Customer Service Team on 0300 123 5011 during office hours, 8.30am to 5pm Monday to Friday, if you're unable to use our form.
Page last reviewed: 03 February 2023
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