Request a bin or report a damaged or lost bin
For recycling, garden waste or household waste you can request:
- a different size of bin to suit your needs
- a bin if you don't have one at the property you live in
- a bin to be removed
You can report:
- a damaged bin
- a lost or stolen bin
There may be a charge for the delivery of new or replacement bins.
The delivery charge for new or replacement bins is non-refundable.
Bin request form
To order a new bin or report a damaged or lost bin complete the online form below. You will need your debit or credit card details to pay for the bins you request. If you are unable to pay online or need help call 0300 123 5011.
Order a new bin or report a damaged/lost bin or ask for a bin to be removed
If you are a property developer or managing agent who wishes to enquire about Eurobins, see our waste and recycling requirements guidance for developers page rather than using the form.
If you are disputing the cause of damage to your bin, please be aware it may take the team longer to investigate these queries, due to checking the 360 degree cameras present on the refuse collection vehicles.
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These measurements are approximate and may differ slightly.
Size and price of bins
|Bin size||Size in litres||Height||Width||Depth||Household bins||Recycling bins||Garden bin and food caddy|
The large bin is only available for household waste that cannot be recycled and when residents meet the criteria for needing a larger bin.
You are responsible for keeping the bin in good condition to ensure minimal wear and tear and if your bin is damaged during normal use you will be required to pay for a replacement bin delivery. You will not be charged if we have damaged the bin during collection as the crew will make a note of the cause of the damage.
When a bin is lost or stolen
We will replace a lost or stolen bin free of charge, but we will charge you for any further requests for replacement bins in the next three years. We encourage you to return your bins to your property at the earliest opportunity after the collection.
All collection crews should return bins after emptying to the place the bin was collected from or to a safe place. It is your responsibility to ensure that your bins are removed from the kerbside as soon as possible after they have been emptied to reduce the number of bins that are lost or stolen.
The delivery charge for new or replacement bins is non-refundable. If your old bin turns up after you have paid for a replacement we will deliver your new bin and remove your old one.
Missing bins from a new address
You will need to pay for delivery of bins if there are no bins or missing bins at your new address when you move home.
We will not deliver bins to empty properties. You should only order a bin delivery when you have told the Council Tax team that you have moved into the property.
Help for residents who are on benefits
We will apply a 25% concession if you are in receipt of qualifying benefits and we may seek proof of entitlement.
Why we charge for supplying new bins
Cheshire East Council prioritises services for vulnerable people, despite the financial challenges, but this means that other services must deliver cost savings.
We spent over £360,000 on supplying and delivering bins in 2017/18. With an increasing demand for replacement and new bins, the Council’s budget was insufficient to meet this pressure so we aligned ourselves with many other authorities and introduced the charge for the supply of bins.
Food caddies cannot be ordered separately.
Call us on 0300 123 5011 if you need replacement boxes or box lids.
What to do with your waste if you have ordered a new or replacement bin
- Black bin (non-recyclable) - Place your waste out on your collection day in tied black bags
- Silver bin (recycling) – Place your recycling out on your collection day in untied white / clear bin bags or carrier bags, or a cardboard box
- Brown/green (garden/food) – Do not place any garden/food waste out. Use your black bin for food waste.
Payment for bins
Payment is required before delivery of the new or replacement bins can be arranged.
The charge for supplying new or replacement bins is non-refundable.
Non-payment for bins
Bins will not be delivered where a resident refuses to pay. On a wheeled bin collection round, bags of waste cannot be collected as all waste should be presented in a bin. You can dispose of your waste at one of our Household Waste Recycling Centres if you do not wish to pay the charge for a new or replacement bin.
Delivery of bins
Your new bins will be delivered within 20 working days. In most cases we will supply you with a brand new bin. We will remove your old bin, which will be recycled into other plastic products.
You cannot choose the bin delivery date but we will tell you when we have delivered your bin.
New and replacement bins will usually be embossed prior to delivery with the resident’s address on them. Embossing is located on the corner lip of the bin, next to the lid. The bins will be left at the front of the property and a digital notification sent out by your preferred method – email or text.
We will not deliver bins to empty properties. You should only order a bin when you have told the Council Tax team that you have moved into the property.
Wheelie bins are available by delivery only. Residents are not permitted to collect wheelie bins from the depot for operational and health and safety reasons.
Contact Waste and Recycling
Waste and Recycling - Cheshire East Council
Waste enquiry form
Call our Waste and Recycling Customer Service Team on 0300 123 5011 during office hours, 8.30am to 5pm Monday to Friday, if you're unable to use our form.
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Page last reviewed: 20 March 2023
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