Request a bin or report a damaged or lost bin

To order a new bin, report a damaged or lost bin, or ask for a bin to be removed complete the online form below. You will need your debit or credit card details to pay for the bins you request. If you are unable to pay online or need help call 0300 123 5011.

Order a new bin or report a damaged/lost bin or ask for a bin to be removed

For recycling or household waste you can request:

• A different size of bin to suit your needs
• A bin if you don’t have one at the property you live in
• A bin to be removed

For garden waste you can request:

• A different size of bin to suit your needs
• A bin if you don’t have one at the property you live in. You need a current garden waste subscription the relevant address

You can report:

• a damaged bin
• a lost or stolen bin

If you are disputing the cause of damage to your bin, our team may check the 360 degree cameras on the refuse collection vehicles. It may take the team longer to investigate these queries.

There will be a charge for the delivery of new or replacement bins.
The delivery charge for new or replacement bins is non-refundable.

Bin requests

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Size and price of bins 

These measurements are approximate and may differ slightly.

Size and price of bins

Bin size	Size in litres	Height	Width	Depth	Household bins	Recycling bins	Garden bin and food caddy
Standard	240	106cm	59cm	74cm	£36.70	£36.70	£39.08
Smaller	140	106cm	49cm	56cm	£30.85	£30.85	£33.23
Large	360	109cm	62cm	89cm	£49.36	Not available	Not available

The large bin is only available for household waste that cannot be recycled and when residents meet the criteria for needing a larger bin.

When charges for bins apply 

You are responsible for keeping the bin in good condition to ensure minimal wear and tear and if your bin is damaged during normal use you will be required to pay for a replacement bin delivery. You will not be charged if we have damaged the bin during collection as the crew will make a note of the cause of the damage.

When a bin is lost or stolen

We will replace a lost or stolen bin free of charge, but we will charge you for any further requests for replacement bins in the next three years. We encourage you to return your bins to your property at the earliest opportunity after the collection.

All collection crews should return bins after emptying to the place the bin was collected from or to a safe place. It is your responsibility to ensure that your bins are removed from the kerbside as soon as possible after they have been emptied to reduce the number of bins that are lost or stolen.

The delivery charge for new or replacement bins is non-refundable. If your old bin turns up after you have paid for a replacement we will deliver your new bin and remove your old one.

Missing bins from a new address

You will need to pay for delivery of bins if there are no bins or missing bins at your new address when you move home.

We will not deliver bins to empty properties. You should only order a bin delivery when you have told the Council Tax team that you have moved into the property.

Help for residents who are on benefits

We will apply a 25% concession if you are in receipt of qualifying benefits and we may seek proof of entitlement.

Why we charge for supplying new bins

Cheshire East Council prioritises services for vulnerable people, despite the financial challenges, but this means that other services must deliver cost savings.

We spent over £360,000 on supplying and delivering bins in 2017/18. With an increasing demand for replacement and new bins, the Council’s budget was insufficient to meet this pressure so we aligned ourselves with many other authorities and introduced the charge for the supply of bins.

Food caddies 

Food caddies cannot be ordered separately.

Replacement boxes or box lids 

Call us on 0300 123 5011 if you need replacement boxes or box lids.

If you are a property developer or managing agent who wishes to enquire about Eurobins, see our waste and recycling requirements guidance for developers page rather than using the form.

Trade waste

If you are looking for trade waste collection service you can see more information and request a quote from our Ansa trade waste service.

Payment for bins

Payment is required before delivery of the new or replacement bins can be arranged.

The charge for supplying new or replacement bins is non-refundable.

Non-payment for bins

Bins will not be delivered where a resident refuses to pay. On a wheeled bin collection round, bags of waste cannot be collected as all waste should be presented in a bin. You can dispose of your waste at one of our Household Waste Recycling Centres if you do not wish to pay the charge for a new or replacement bin.

Delivery of bins

Your new bins will be delivered within 20 working days. In most cases we will supply you with a brand new bin. We will remove your old bin, which will be recycled into other plastic products.

You cannot choose the bin delivery date but we will tell you when we have delivered your bin.

New and replacement bins will usually be embossed prior to delivery with the resident’s address on them. Embossing is located on the corner lip of the bin, next to the lid. The bins will be left at the front of the property and a digital notification sent out by your preferred method – email or text.

We will not deliver bins to empty properties. You should only order a bin when you have told the Council Tax team that you have moved into the property.

Wheelie bins are available by delivery only. Residents are not permitted to collect wheelie bins from the depot for operational and health and safety reasons.

Contact Waste and Recycling

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