MyCareView Patient Portal Privacy Notice

The MyCareView Patient Portal is hosted by a secure third party called Patients Know Best.

Your health information will be securely encrypted and stored on their network online.

All Personal Data will be appropriately backed up and stored in a secure offsite facility by Patients Know Best.

Access to this information will only be given to the relevant healthcare professionals and the carers, family or friend who you decide to share your health record with.

All health and care professionals have a duty to protect the confidentiality of patient and service user information and are trained to ensure they have your consent before they access your MyCareView account.

Your information will be securely retained and stored in line with the General Data Protection Regulations.

Why we can process your personal information

In order to process your data with health and care professionals we require a legal basis.

Our legal basis is:

  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • preventive or occupational medicine including assessments of employees; medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services subject to confidentiality safeguards

Disable Sharing 

We hold medical information about you in order to help professionals provide you with the best care possible. If you do not wish for professionals to access the information you have shared, you can disable sharing on your MyCareView account.

You can do this by contacting the privacy officer at your health organisation. If you choose to disable sharing, professionals will not be able to access your MyCareView account, even in an emergency.

However, the professional will still be able to see information they have personally added to your record. Professionals will still be able to access their own medical systems, which may hold information about you for the purposes of direct care.

If you believe that your personal information has been handled inappropriately, you have a right to contact the Information Commissioners Office. They can be contacted at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane

Or contact them using the website: Information Commissioner's Office

Subjects rights

Under data protection law you have a number of rights which you can exercise.

These are:

  • Right of Access
  • Right to rectification
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to erasure (right to be forgotten)

PKB Privacy Notice

Page last reviewed: 20 October 2020

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