MyCareView and NHS App - Your questions answered

MyCareView Patient Portal

Patients Know Best is the company that developed the software MyCareView Patient Portal uses. Find out more about Patients Know Best.

You control who can see the data in your record. Patients Know Best provides the infrastructure for this service, but as a company cannot see any of your data, it just stores the data for you and your health care professionals to access. As this record is yours for life, you can also add your own documents and update your information.

If you’re a patient at East Cheshire NHS Trust (ECT):

  • Hospital appointments since December 2018
  • Inpatient stays since December 2018
  • Radiology appointment letters

If you’re a patient at Mid Cheshire Hospitals NHS Foundation Trust (MCHFT):

  • Hospital (face-to-face) appointments since May 2019
  • Inpatient stays since May 2019
  • Copies of letters sent to your GP regarding your clinical care

Test results (unless this information is referenced in a letter).

If you’re a patient at MCHFT:

  • Letters or appointments for Phelbotomy, Radiology or MRI scans
  • Telephone appointments

If you’re a patient at ECT:

  • Some maternity appointments
  • Letters for specialities apart from Radiology

Both Trusts are working to increase the information that you will be able to access.

Over the next 12 months, you may be able to see video appointments and letters from more specialities.

Please be aware that you can update your record directly should you wish to add any appointment you are aware of, which have not automatically been added.

If you had an operation or treatment outside of Cheshire, it won’t appear in your record, unless you add it in yourself.

If you had an operation or treatment at ECT before December 2018 it won’t appear unless you add it yourself.

If you had an operation or treatment at  MCHFT before May 2019 if won’t appear unless you add it yourself.


NHS App will look up a patient’s details when they provide them in the app and try to find if they are registered with a practice. The app then requests that the patient provide identification such as a passport or driving license, which the NHS Login team can use to verify the patient’s identity. If for any reason the app cannot verify the patient’s identity, it will advise they request registration codes from their GP.

NHS App with MyCareView

To have a MyCareView record created, you need to be a patient of either East Cheshire NHS Trust any time since December 2018 or a patient of Mid Cheshire Hospitals NHS Foundation Trust any time since May 2019.

If you have an upcoming appointment with either hospital, please try accessing MyCareView again near that time of that appointment and you should then be able to see more information.

There are several apps and online services that help you to contact your GP, see your health records and order prescriptions. If you are registered with a GP in the Cheshire East region, you can now download NHS App and link it with MyCareView directly. You can connect NHS App with MyCareView if you have had an appointment with Leighton or Macclesfield hospital recently.

You can read more about the NHS app at

The NHS App with MyCareView Patient Portal can help you:

  • See data from your hospital, not just your GP for a more complete record
  • Add your own data (i.e. your symptoms, or any appointments not automatically included)
  • Connect over 100 devices in MyCareView (i.e. blood pressure monitors and weight scales)
  • Access your record while travelling outside the UK if you ever need to.
  • Choose which parts of your record to share (e.g. general health but not sexual health)
  • Depending on which GP practice or community health providers you use, you may also see Medications, Diagnosis and any recorded allergies as part of your record.

For further advice and support, visit the NHS online services page.

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