Street lighting 

We're responsible for looking after most street lights in Cheshire East. Heritage and bespoke lights are usually the responsibility of the town or parish council or another organisation. 

Street lighting is designed to only light roads and pavements, helping road users see potential hazards.

Street light issues and repairs

Let us know if you spot an issue with a street light.

Where the situation is dangerous (for example, if a lamp post is seriously damaged and wires are exposed), call us during working hours on 0300 123 5020 or out of hours on 0300 123 5025.

If the situation is not dangerous, report the faulty street light or damaged lamp post online. 

Report a street light issue

It is helpful if you can give us either the column number as written on the lamp post or a nearby house number.

When you report a street light issue, we will investigate the problem if we are responsible for the light.

If we are not responsible, we will try to tell you who to contact instead. It might be the town or parish council, a housing association, or a private developer.

If a number of continuous street lights on a street are out, this might mean that there is a problem with the power supply. In this case, we will contact the electricity company responsible for the power supply.

In planning street light repairs, we give highest priority to faults that present the greatest risk to safety. In emergency situations, we look at the fault within 1 working day. We look at other reported faults within 10 working days.

If we have to liaise with an electricity company to fix a fault, the time it will take to fix depends on whether there is one fault or multiple faults.

Where there is just one fault, the electricity will normally make the repair within 25 working days from the day we contact them electricity provider. Where there is more than one fault, the repair will normally be within 20 days. But if the electricity company has to deal with higher priority issues such as the power supply to schools or hospitals, then the repair might take longer..

Street light provision, improvements and decorative lights

At the moment, we have a policy of not adding more street lights. When making decisions about where to put street lights, we look at many factors. These include:

  • what money is available (in the case of new residential or commercial developments, the developer must pay for lighting)
  • the condition of any existing lighting and whether it needs replacing
  • the number of accidents there have been at night
  • whether the area suffers from anti-social behaviour 
  • whether the area is rural, residential, or town centre
  • the impact on the natural environment

Since 2015, we have replaced most Cheshire East street lights (around 39,000) with LED (light emitting diode) lighting. 

LED lights give the following benefits:

  • they have a white light that improves visibility and colour recognition, improving safety for road users
  • they direct light towards the road and pavement rather than spreading it in all directions - this reduces light pollution into homes and gardens and makes it easier for drivers to see hazards
  • they are more energy-efficient than conventional street lights, so they are cheaper to run and have a lower carbon footprint
  • they last longer and are less likely to develop faults

The new lights are designed to light only roads and pavements, not driveways and garden paths. The responsibility for lighting private property lies with the property owner.

We are not involved in putting up Christmas or other decorative lights. These are usually organised by town or parish councils or local groups - contact your town or parish council to find out more. See   permission to put up decorative lights if you are from an organisation wanting to put up decorative lights on a road. 

Contact us

Report a problem online

If you consider a highways issue to be dangerous, or an emergency, please call us on:

0300 123 5020
(8:30am – 5:00pm)

0300 123 5025
(after 5pm and before 8:30am, including weekends)

Highways
Floor 6
Delamere House

Delamere Street Crewe
Cheshire
CW1 2LL

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