Report a car park issue 

Car park defects

You can report car park defects such as potholes, lights not working, glass and overgrown hedges to us.

Email: Cheshireeastcouncilcustomerservices@cheshireeast.gov.uk 

Phone: 0300 123 5020.

Ticket machines not working

You do not need to tell us if a ticket machine is not working -  all our machines have a computer link that reports all faults to us immediately.

Parking refunds

If you’ve lost money due to a fault with a ticket machine or phone payment, you can request a refund.

We’ll need:

• A copy of the ticket you purchased
• Your bank details for a BACS refund

We’re unable to refund unused or partially used tickets.

To ask for a refund, you can email carparks@cheshireeast.gov.uk

Or write to:

Parking Services
Cheshire East Council
Municipal Buildings
Earle Street
Crewe
CW1 2BJ

Contact Parking enquiries