Report a car park issue
Car park defects
You can report car park issues such as potholes, faulty lighting, broken glass or overgrown vegetation to us at:
Email: Cheshireeastcouncilcustomerservices@cheshireeast.gov.uk
Phone: 0300 123 5020.
Ticket machines not working
You do not need to report if a ticket machine is out of order. All machines are connected to our monitoring system, which automatically alerts us to any faults
Pay and display machines do not provide change; this is by design and not a fault
Parking refunds
Refunds are only available where an auditable fault has been recorded, either at a ticket machine or through a mobile phone payment.
Please note: We are unable to refund unused or partially used parking sessions.
If you qualify for a refund, you can contact us by email providing a copy of the ticket purchased at the machine or a copy of the mobile parking session receipt.
Email: carparks@cheshireeast.gov.uk
Contact Parking enquiries
Page last reviewed: 10 September 2025
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