Report a flood

If there is a risk to life and you require evacuation dial 999.

You should call us on 0300 123 5020 during working hours (9am till 5pm) or out of working hours on 0300 123 5025 if you are experiencing internal flooding to your home or business. During working hours please ask to speak to a member of the flood risk team, outside of working hours the message will be passed onto the most appropriate available person.

If your home is within a flood risk area or you would like more advice about being flood prepared please visit the FloodHub

Flooding on roads

Use our online form to report a highway flood or drainage issue which is affecting the road network other than major trunk roads.

Highway flooding is responded to on a risk-based approach with major roads being responded to before minor roads.

During adverse weather, we may take longer to deal with minor flooding, standing water and blocked drains. Heavy rainfall and storms can overwhelm the capacity of some drainage systems, causing standing water on the surface. If the water drains away, then the gully is not blocked, it was unable to cope with the volume of water that fell during the storm.

Flooding on major trunk roads (A55, A483, A556/A550)

Contact Highways England to report flooding on major trunk roads.

Report issues online using the: On Line Reporting Tool, via the 24hr Customer Contact Centre: 0300 123 5000 or email

Flooding from rivers and streams

Contact the Environment Agency to report flooding from rivers and streams.

  • Floodline 0345 988 1188 (24 hour service)

For flooding from Ordinary watercourses which threaten to impact property please contact 0300 123 5020 during working hours (9am till 5pm) or out of working hours on 0300 123 5025.

Flooding from sewers or water pipes

Contact United Utilities to report flooding if you believe it may be contaminated with foul/ effluent.

Flooding from a canal

Contact the Canal and River Trust to report flooding from a canal.

Electricity and power line emergencies

Contact National Grid ESO to report flooding affecting the electricity supply network

Gas emergencies

Contact National Grid Gas to report flooding affecting gas pipes.

Page last reviewed: 11 June 2024