Road condition and repairs

Contents

• Road and pavement condition repairs and improvements
• Pothole information and repair
• Maintaining and protecting the road network
• Investing to improve the road network

Maintaining and protecting the road network (patching - level 2)

The level 2 programme is a programme of patching maintenance work. Level 2 work protects the overall condition of the road network and stop roads from deteriorating. 

When there are multiple non-urgent defects close together, we will schedule level 2 patching work because patching gives much better value than filling each defect individually. We don't have to go back to the same stretch of road repeatedly to fill separate potholes as they get worse.

If you see a road with a number of defects close together and wonder why we have not treated them, it is likely that we have scheduled the road for level 2 (or level 3) work.

We sometimes patch roads in preparation for level 3 treatments. The patching work should keep the road in a usable condition for a long time, so we add the proposed level 3 project to our rolling programme of work. We then keep the situation under review rather than fixing a specific timeframe for the job.

Contact Highways

Report a problem online

If you consider a highways issue to be dangerous, or an emergency:

Call the Highways Customer Services Team on 0300 123 5020 during office hours 8:30am – 5:00pm.

Call the Out of hours team on 0300 123 5025 after 5pm and before 8:30am, including weekends.