The Community Trigger is a process allowing members of the community to ask the Community Safety Partnership to review their response to complaints of anti-social behaviour.
The Trigger is designed to ensure we work together to resolve repeated reports of anti-social behaviour. Where there has been inappropriate action taken to address this members of the community will be able to tell us about it under the Community Trigger.
We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.
- A complainant has reported the same problem 3 or more times in the past 6 months to the Council, Police, or their Landlord, and inappropriate action has been taken in line with the relevant agencies policy and procedure.
- Different complainants have made reports about the same problem 5 times in the past 6 months to the Council, Police, or their Landlord, and inappropriate action has been taken in line with the relevant agencies policy and procedure.
Community trigger criteria:
What do we mean by “no action” taken?
- The reported problems have not been acknowledged – i.e. no one contacted the customer to advise what action would be taken.
- The reported problems have not been appropriately investigated in accordance with the relevant agencies policy and procedure.
- The customers’ vulnerability and/or the potential for harm have not been considered and this has affected potential service delivery.
- No action has been taken because information has not been shared between partners and this has affected potential service delivery.
What is not suitable for a trigger
If someone has reported Anti-Social Behaviour and received a service but the problems and the investigation are on-going. They will be advised to contact the agency they are working with to tell them what is happening. If someone has reported Anti-Social Behaviour and received a service but they’re unhappy with the service received or action taken. They will be advised to submit a complaint under the agency’s complaints procedures
Applying for a community trigger
You can contact the Cheshire East Community Safety Partnership as per the contact information or by writing to:
Community Safety Partnership Manager
Divisional Police HQ
The next step
A representative from the Community Safety Partnership will discuss with you the issues that you have been having, complete an application process with you. Once this assessment has been made, you will be contacted and informed as to whether your Trigger application has been successful (don’t worry if criteria has not been met, we still may be able to assist you via our Anti-Social Behaviour Team).
If the Trigger has been met:
- Those agencies to whom the Anti-Social Behaviour reports have been made to (this may include Police, Council, or Registered Social Landlord) will be contacted, and where necessary, will meet to review their responses and consider how the problem could be better resolved
- A response will be sent to the reporting person detailing actions taken and if necessary offering suggestions as to how the multi-agency partnership can attempt to resolve the Anti-Social Behaviour
If you are not happy with the suggested outcomes/actions
If you are unhappy with the decision that the trigger criteria has not been met, this can be forwarded to the Community Safety manager for a final decision.
If you are unhappy with the outcome of a community trigger review this can be submitted to the Community Safety Partnership manager who will then submit this to a independent scrutiny officer within the Cheshire area (Halton, Warrington or Cheshire West and Cheshire) who will supply feedback and final decision.