About Trading Standards

We protect consumers and maintain a level playing field for reputable businesses to thrive. We work to maintain a fair and safe living and trading environment for consumers and businesses.

To achieve this we:

  • carry out pro active engagement and education projects in communities and provide information and consumer protection news.
  • support businesses by offering professional business advice and guidance, including Primary Authority Partnerships.
  • investigate persistent and/or serious criminal activities and civil law breaches, in particular those involving unsafe goods, fraud, illegal and unfair practices, counterfeiting and illicit goods, scams, doorstep crime (rogue traders) and persistent consumer detriment.
  • audit high risk businesses such as farms, food and feed producers, importers, wholesalers and retailers.
  • carry out regular market surveillance, being intelligence led to target areas of risk and need to ensure unsafe or illegal goods are not placed on the market, protecting public health.
  • carry out risk based inspections and visits to ensure compliance with legislation including weights and measures and food standards.
  • tackle and prevent the illegal sale of age restricted goods to children and young people.
  • energy performance of buildings (PDF, 390KB) - We are required by legislation to publish our agreement under regulation 34(A) of the Energy Performance of Buildings Regulations 2012 (as amended) 
  • deprive offenders of the proceeds of their criminal conduct, recover the proceeds of crime and deter the commission of further offences.
  • license explosives, petroleum, sports ground safety and public weighbridges.
  • fulfil our statutory obligations under legislation.

We do not:

  • give advice or opinions to consumers about their individual complaints. Consumer advice and complaint handling is carried out by Citizens Advice consumer service (CACs) on behalf of Trading Standards, we use this intelligence to direct our enforcement work. We may not take direct action with respect to your individual complaint.
  • close businesses (we have no powers to do this).
  • obtain redress or take court action on your behalf. Consumers have rights and often if a trader breaks those rights, for example, through providing faulty goods or substandard services the consumer is owed compensation. We do not obtain this compensation on your behalf, however by contacting our partner organisation Citizens Advice Consumer Service you will be given advice and assistance on how to obtain redress for yourself.
  • provide feedback on the outcome of your complaint. After you have made a complaint or provided information to Citizens Advice we will only contact you if we need further information. We do not usually provide feedback, except where officers intend to take formal action on the basis of an individual complaint.
  • get you your money back (we have no powers to do this).
  • tell you if we are investigating a business or give you information we hold about them.

Our enforcement policy

Our Chartered Institute

This document explains what you can expect from Cheshire East Council Trading Standards. Whether you are a business, a member of the public or an employee of a local business we are committed to providing you with an efficient, courteous and helpful service and this document tells you how we aim to do that.