Complaints about school travel

We are committed to providing a high standard of service but there may be times when your child experiences problems with the transport we provide.

You can report problems or concerns

• by email to schooltransport@cheshireeast.gov.uk 
• or phone 0300 123 5012.

In some cases, following a telephone conversation, we may need you to put your concerns in writing.

We will investigate the issue and take the appropriate course of action.

See our Appeals and complaints policy for full details.