Community and flexible transport services

Community, voluntary and flexible transport services include services for older people, disabled people or people who do not have access to a car and who live in rural areas without bus services.

New safety guidance when travelling

  • From 15 June 2020 you must wear a face covering unless you are exempt - if you do not you may be refused travel or fined. Exemptions include young children, people with disabilities and those with breathing difficulties
  • From 24 July 2020 you must wear a face covering in enclosed public spaces including bus stations
  • Keep social distancing while waiting for the bus
  • Allow other passengers to exit the bus before attempting to board
  • Follow any instructions issued by the bus operator while travelling
  • Use contactless payment where possible
  • Wash your hands or use sanitiser before and after travelling.

Travelling Safely on FlexiLink 

Cheshire East Council's demand-responsive FlexiLink service will restart on 3 August 2020. See specific guidance for using the FlexiLink service during the pandemic.

Bus pass applications and replacements

From 1 July 2020, eligible Cheshire East residents can apply for an older person’s or disabled person’s bus pass via the new Cheshire East Bus Pass Portal. You can also use the portal to replace lost or damaged cards (£10 fee applies).

The Customer Centres at Macclesfield Town Hall and Delamere House and all Libraries started a phased reopening from 6 July. You will need to book an appointment for any bus pass related enquires. Please contact the relevant office using the Cheshire East Council Customer Service Centres page for contact details and to confirm the date they open.

Bus passes revert to normal usage

From 1 July, free concessionary bus travel reverted to only being available after 9.30am but the half-fare concessionary travel before 9.30 will continue. These restrictions had previously been lifted during the lockdown period to enable older and vulnerable residents to access key services. As the new phase of measures, introduced by government, could see an increase in passenger demand at peak times, the council is falling in line with neighbouring authorities to avoid any confusion where travel on cross-boundary services is concerned.

Changes to bus timetables – check before you travel

Bus operators may need to change bus services at short notice. You should check on the bus operators’ websites for details about individual bus services. Operators' contact details are on our bus service changes page.

Monday 22 June 2020 new service 391, 392 operated by Go Goodwins

Shopmobility Services

The Crewe Shopmobility service will reopen on 3 August. See our Shopmobility pages for details of changes and shopmobility in other towns.


Due to the ongoing Covid-19 virus pandemic and Government instructions for people to work from home and self-isolate, some of our services continue to be reduced or suspended.  We are sorry for the inconvenience this may cause and we look forward to reintroducing services as soon as it is safe to do so.

Flexible transport

Flexible transport is a 'demand responsive' transport solution which provides an alternative means of travel for older and disabled people so that they may access their nearest village or town for essential services, such as basic shopping needs, accessing health care and social facilities or maybe banking and financial services.

The Flexible Transport service works on a demand responsive basis making around 50,000 journeys each year. All journeys must be pre-booked so that routes can be planned efficiently.

The service works best for local journeys that are flexible with respect to time. The more flexible customers can be with their journey times, the more likely it is the operator will be able to meet their request and the requests of other customers.

As with public transport, you should expect to travel with other passengers who may be going to different destinations. As a result of this, journeys will often take longer than expected and you should allow for this when making a booking request.

Flexible transport schemes in East Cheshire

Minibus Permits

Community and Voluntary Organisations that provide transport on a ‘not-for-profit’ basis can apply for permits under Section 19 of the Transport Act 1985. These permits allow the holder to operate transport services for hire or reward without the need for a full public service vehicle operator’s (PSV ‘O’) License. Section 19 permits are either ‘standard permits’ for vehicles which are adapted to carry no more than 16 passengers (excluding the driver) or ‘large bus permits’ for vehicles which are adapted to carry 17 or more passengers. These permits may be granted to organisations that operate vehicles without a view to profit to transport their members, or people whom the organisation exists to help. Section 19 permit vehicles can’t be used to carry members of the general public.

Further information on Section 19 permits and how to apply for them.

Application forms for standard permits are also available from the DVSA Customer Service Centre on 0300 123 9000 or the central licensing office in Leeds by emailing 

Accessibility officer contact details

For further information about Community and Flexible Transport schemes in Cheshire East, please contact the Accessibility Officer

Contact us

Transport Policy

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.

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