FlexiLink Cheshire East flexible transport service
We have taken the decision to suspend our demand-responsive Flexilink services from Monday 23 March 2020, until further notice.
This decision has been taken to safeguard and protect service users, many of whom are in high-risk categories for Covid-19/coronavirus.
FlexiLink is a demand responsive transport service providing an alternative means of travel for Cheshire East residents with a disability, are aged 80 or over, or who live beyond the reach of any other public transport.
The fare is £3 per journey if you do not have a bus pass.
All journeys must be pre-booked so that routes can be planned efficiently.
Hours of FlexiLink service
The core hours of the new service will be between 9.30am to 2.30pm on weekdays.
We offer a limited service for group bookings between 8.30 and 9.30am and 2.30 and 4.30pm.
How to book on FlexiLink
Call 0300 123 5110 to book a journey (local call charges apply, calls from mobiles may cost more). The booking line is open 09:30am - 12:30pm Monday to Friday.
Customers registered to use FlexiLink may request a booking by calling us between 24 hours ahead and one month in advance of when you wish to travel. The more notice customers are able to provide, the more efficiently we will be able to plan each journey and route.
As with public transport, you should expect to travel with other passengers who may be going to different destinations. Journeys may often take longer than expected and you should allow for this when making a booking request.
If your current travel arrangements are affected by the change in hours you can call Transport Service Solutions (TSS) on 01270 371428 who will explore ways to meet your transport needs.
Transport Service Solutions (TSS) will try to accommodate your request but it may not be possible to do so. If vehicles are fully booked at the time you have requested we will discuss an alternative booking time with you.
How to register as a member
The FlexiLink service is open for new customers.To start using the service, call us on the booking line number 0300 123 5110 (9:30am - 12:30pm Monday to Friday) to register your details.
If you used the Little Bus service in the last 12 months we will transfer your membership details so you will not need to re-register to use FlexiLink.
Change or cancel a booking
To change or cancel a booking on FlexiLink, call 0300 123 5110 (9:30am - 12:30pm Monday to Friday). Tell us as early as possible if you need to cancel a booking as we can offer the seat to another customer instead.
Failure to cancel an unwanted booking results in a wasted journey and could mean that another customer doesn't get the opportunity to travel on the service.
English national concessionary travel scheme (accepted on this service)
If you are disabled or of eligible age, you may be entitled to free off-peak concessionary travel on local buses anywhere in England.
Concessionary bus pass holders
You can travel free after 9.30am if you have a concessionary bus pass. Show your bus pass to the driver when you board the bus. If you are travelling before 9.30am you will need to pay half fare, currently £1.50.
If you do not have a bus pass the fare is £3 per journey.
Disabled bus pass holders
You can travel for free at any time if you have a visual impairment. You must show the driver your Cheshire East Disabled Bus Pass in the fluorescent wallet when you board the bus.
Transport Service Solutions (TSS) will contact you directly if you are an existing customer who uses a wheelchair, to make arrangements for a wheelchair assessment.
Why the service has changed
The Council took the decision to transfer the running of the Flexible Transport Service to Transport Service Solutions (TSS). This is a step towards securing services for residents and delivering the Council's savings plans.
This change will allow the service to be combined with the current school transport operations of Transport Service Solutions (TSS), allowing both services to be delivered more cost effectively and safeguarding the future of the flexible transport service.
The change to service operational times was made by the Council following a public consultation – this was a strong preference expressed during the consultation as stated in the Cabinet Report dated 9 April 2019 and allows the Council to maintain the level of service at the busiest times and balance this with making necessary savings.