FlexiLink Cheshire East flexible transport service

FlexiLink is a demand responsive transport service providing an alternative means of travel for Cheshire East residents if you have a disability, are aged 80 or over, or live beyond the reach of any other public transport.

The fare is £3 per journey or free if you have a concessionary bus pass.

All journeys must be pre-booked so that routes can be planned efficiently.

Temporary Reduced Service

We are unable to run all our FlexiLink buses at the moment. We are facing unprecedented challenges through staff absences and the driver shortage being experienced by bus operators nationally.

We are actively recruiting more drivers to improve this position.  ANSA is seeking full-time, part-time and casual drivers to return our services to full operational levels as quickly as possible.

Where possible, we will try to provide one journey per week for passengers.   We will review the group bus schedule to see where we can make the fullest use of the service. The continued patience of our passengers is appreciated and we aim to get our service levels back to normal again soon. 

Travelling safely on FlexiLink

Our priority remains the safety of our passengers and staff, so for all on board to travel safely, we ask you to:

  • Wear face coverings – government guidance at www.gov.uk/coronavirus
  • Wash your hands before and after travelling – there will be  hand sanitiser on the vehicle for you to use before boarding
  • If you need to pay your fare try to have the correct change for the driver once you have used the on board hand sanitiser

Hours of FlexiLink service

The core hours of the service are between 9.30am and 2.30pm Monday to Friday.

How to book on FlexiLink

Call 0300 123 5110 to book a journey (local call charges apply, calls from mobiles may cost more). The booking line is open 10am - 1pm Monday to Friday.

Customers registered to use FlexiLink may request a booking by calling us between 24 hours ahead and one month in advance of when you wish to travel. The more notice customers can provide, the more efficiently we will be able to plan each journey and route.

As with public transport, you should expect to travel with other passengers who may be going to different destinations. Journeys may often take longer than expected and you should allow for this when making a booking request.

Whilst we will try to accommodate your request, please be aware that it may not be possible to do so. If vehicles are fully booked at the time you have requested, we will discuss an alternative booking time with you.

How to register as a member

We are happy to take new applications for membership. To start using the service, call the booking line on 0300 123 5110 (10am - 1pm Monday to Friday) to register your details. If the line is busy please leave a message.

You will be asked for your name and address, and your abilities and allowances.

You can also email us at FlexiLink@ansa.co.uk.

Change or cancel a booking

To change or cancel a booking on FlexiLink, call 0300 123 5110 (10am - 1pm Monday to Friday). If the line is busy please leave a message.Tell us as early as possible if you need to cancel a booking as we may be able to offer the seat to another customer.

Failure to cancel an unwanted booking results in a wasted journey and could mean that another customer doesn't get the opportunity to travel on the service.

English national concessionary travel scheme (accepted on this service)

If you are disabled or of eligible age, you may be entitled to free off-peak concessionary travel on local buses anywhere in England.

Concessionary bus pass holders

You can travel free after 9.30am if you have a concessionary bus pass. Show your bus pass to the driver when you board the bus. If you are travelling before 9.30am you will need to pay half fare, currently £1.50.

If you do not have a bus pass the fare is £3 per journey. 

Disabled bus pass holders

You can travel for free at any time if you have a visual impairment. You must show the driver your Cheshire East Disabled Bus Pass in the fluorescent wallet when you board the bus.

Ansa Transport will contact you directly if you are an existing customer who uses a wheelchair, to make arrangements for a wheelchair assessment.

Contact us

Transport Policy

Page last reviewed: 29 March 2022