Cheshire East flexible transport service

Cheshire East Flexible Transport Service

From 5 August 2019, Transport Service Solutions (TSS) will take over the running of Cheshire East Council’s flexible transport operation, currently known as Little Bus. The new service will be called FlexiLink and will continue to operate across the borough and will ensure support for residents who are disabled, over the age of 80, or who live beyond the reach of any other public transport.

The core hours of the new flexible transport service will be between 9:30am and 2:30pm on weekdays, a strong preference expressed during recent public consultations. This change will allow the service to be combined with the current school transport operations of TSS, allowing both services to be delivered more cost effectively and safeguarding the future of the flexible transport service.

The current Little Bus service will continue to be run by D&G Bus until Friday 2 August.

FlexiLink Flexible Transport FAQs

Flexible Transport FAQs (new service from Monday 5 August 2019)

Why will Flexible Transport now be operated by Transport Service Solutions (TSS) instead of D&G Bus?

The decision for Flexible Transport to be delivered by TSS was taken by the Council as an important step towards securing services for residents and delivering the Council’s savings plans.

Will the service operate at the same times as now?

No – from Monday 5 August, the service will operate from 9.30am to 2.30pm, Monday to Friday except Bank Holidays.

Why will the hours of operation change?

The change to service operational times was made by the Council following a public consultation – this was a strong preference expressed during the consultation as stated in the Cabinet Report dated 9 April 2019 and allows the Council to maintain the level of service at the busiest times and balance this with making necessary savings.

How do I book trips on the new FlexiLink service?

From Monday 29 July, you can call the new booking line on 0300 123 5110 from 9.30am to 12.30pm, Monday to Friday to book your travel from Monday 5 August. For all journeys up to and including Friday 2 August, you should continue to book with D&G Bus on 0845 077 9110.

Do I have to be a member?

Yes, you will need to be registered to use the FlexiLink service. If you have used the Little Bus service in the last 12 months your membership details will automatically transfer to TSS and you will not need to re-register to use FlexiLink.

Can I book same day travel?

No – to try to run the transport as efficiently as possible, you will need to book your travel at least 24 hours ahead, as usual. This allows TSS to plan routes effectively and make the best use of the transport.

Can I continue to use the service as currently?

Yes, if you currently travel between 9.30am and 2.30pm you can continue to do so on FlexiLink.  However, if the change in operating hours will affect your current travel arrangements, you can call TSS on 01270 371428 who will explore ways to meet your transport needs.

I have a Concessionary Bus Pass - can I travel free on FlexiLink?

Yes, you can travel free after 9.30am if you have a concessionary bus pass. Please show your bus pass to the driver when you board the bus.

I have a visual impairment - can I travel free on FlexiLink?

Yes, you can travel free at any time, but you must show the driver your Cheshire East Disabled Bus Pass in the fluorescent wallet when you board the bus.

I use a wheelchair – do I need to have this checked before I travel?

Yes - if you are an existing passenger TSS will contact you directly to make arrangements for a wheelchair assessment.

Will the driver be the same?

Some of the D&G drivers will be transferring to TSS, so you may well see a driver you recognise.

Will all bookings be accepted?

TSS will try to accommodate your request but it may not be possible to do so. If vehicles are fully booked at the time you have requested we will discuss an alternative booking time with you.

How can I find out more?

The Council’s website will be updated and notices will be placed on board vehicles and in public areas to keep passengers informed. Letters will be sent to existing passengers in due course.

For any enquiries about using the current Little Bus service, you should continue to contact D&G on 0845 077 9110.

D&G Little Bus (until Friday 2 August)

Flexible transport is a demand responsive transport solution which provides an alternative means of travel for older and disabled people. All journeys must be pre-booked so that routes can be planned efficiently. The service works on a demand responsive basis.

Bookings

Call 0845 077 9110 to book a request (local call charges apply, calls from mobiles may cost more). The booking line is open 09:30am - 12:30pm Monday to Friday.

Customers registered to use Flexible Transport may make a request for a booking by calling the operator between 24 hours and one month in advance of when they wish to travel. The more notice customers are able to provide, the more efficiently the operator will be able to plan each journey and route.

As with public transport, you should expect to travel with other passengers who may be going to different destinations. As a result of this, journeys will often take longer than expected and you should allow for this when making a booking request.

The Flexible Transport scheme is now open for new customers. If you wish to start using the service, please call D&G Little Bus on the booking line number 0845 077 9110 (09:30am - 12:30pm Monday to Friday) to register your details.

Change or cancel a booking

If you wish to change or cancel a booking on Flexible Transport, please call the number above between the times specified. It is important that customers let the operator know as early as possible if they need to cancel a booking as the seat can then be offered to another customer instead.

Failure to cancel an unwanted booking results in a wasted journey and could mean that another customer doesn't get the opportunity to travel on the service.

D&G Little Bus website

English national concessionary travel scheme (accepted on this service)

If you are disabled or of eligible age, you may be entitled to free off-peak concessionary travel on local buses anywhere in England.

Contact us

Transport Policy

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


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