Care and Repair - improving homes, improving lives

Help to adapt or repair your home

Are you over state pension age? Or does someone in your household have a disability? Do you need advice about home repairs or adapting your home to suit your needs?

Care and Repair is a service for older, disabled and vulnerable people. It guides them through the often complex or daunting process of carrying out repairs and adaptations in their own home. We offer help with many types of work around the home, from replacing a window to building an extension.

Whether you can afford to pay for the work yourself, you need help with the cost of adaptations, or you just want some advice, we may be able to help. 

Ways in which we can help

The following services are provided free of charge:

  • offering technical advice and information about repairs and adaptations
  • helping you to find ways to pay for adaptations, and checking your entitlement to benefits
  • assisting you with filling in forms for funding applications
  • providing you with information about other service to help you live independently in your own home

There is a charge for the following services:

  • drawing up plans and specifications so contractors know exactly what is required
  • completing planning, building control and highways applications as part of your building work 
  • helping you to employ reputable contractors
  • inspecting completed work

We aim to keep the charges as low as possible to make the service affordable. All advice and information is free of charge. If you would like us to draw up plans and specifications, obtain quotes or inspect the work, we do charge a small fee based on the value of work. Contact us for more information about our fees.

We are able to access grants for adaptations, heating repairs, renewable energy and insulation. We don't have any funding for home repairs, we can only help with home repairs if you need our assistance to organise home repairs that you are paying for yourself.  

To discuss how we can help you, and for a better idea of how much it might cost, please contact us.

Help with urgent heating repairs

If you are a homeowner on a low income, we have access to some funds to help to put the problem right quickly, and help you to look for a longer term solution. 

Complete the online application form to apply for help with private housing heating and insulation. 

Apply for help with private housing heating and insulation 

To find out how we use your information see our privacy notice (opens in a new window)

Finding a contractor

If you are simply looking for details of a local, reliable and reputable vetted contractor to carry out repairs, visit the Buy with Confidence website.

We recommend that you always get at least two quotes in writing, and avoid contractors who say they will give you a discount for cash. Always make sure you get a receipt for any payments, and don't pay for services up-front. We recommend having a written contract in place with your builder - there are simple homeowner contracts that you can buy. 

The Orbitas Handyperson Service is another source of help. The service delivers minor adaptations such as grab rails, hand rails and key safes on behalf of the Council; they can also carry out other small repairs at affordable rates.

Contact us

0300 123 5017 (select option 4)

Page last reviewed: 30 November 2023