Road gullies and drains

Where there is no immediate danger, you can report gully or drain issues online. 

Gullies are small chambers that form the top part of the surface water drainage system. Rain water from the road surface flows through the gratings into the gullies and then into the underground drainage system.

Who looks after road gullies and drains

We are responsible for 100,204 gullies and gully grids (the metal gratings in the gutter) on adopted roads in Cheshire East.

When we attend the gullies, we empty them and check that they are working. We inspect them for any damage and will arrange any repairs if they are required.

National Highways are responsible for gullies and drainage on motorways and trunk roads

Drainage on your land (riparian owners)

You must look after gullies and drains on or under your private land. United Utilities maintain public foul water and surface water drains and sewers.

You are a riparian owner if you own land or property with a watercourse that:

• runs on or under your land
• is on the boundary of your land, up to its centre

The deeds for your property or land will tell you if this is not the case. As a riparian owner, you have certain rights and responsibilities. You can find out more about owning a watercourse on gov.uk.

If a flooding problem on your land threatens other land, let us know. We can find out who owns it and take appropriate action.

Our approach

We follow a risk based approach to maintaining gullies and use a targeted cleanse programme. Higher risk areas and areas more likely to flood are cleared more regularly. In lower risk areas the frequency of gully clearing may be reduced.

We assess each gully and look at:

• the likelihood of a blockage happening and the impact that may have on properties and on the highway network
• historic silt levels
• gullies within the EA flood risk areas
• road hierarchy and road form
• speed limit of the road
• previous gully cleaning information
• If jetting is required
• local knowledge.

We use this information for our gully cleaning schedule. Each gully is scored and averaged for each road and allocated a cleaning cycle schedule.

You can view our online gully tracker to see the gullies we maintain and when we last emptied it.

We will look to clean our dual carriageway gullies in line with the annual grass cutting and weed treatment schedules.

When to report an issue with a gully or drain

Before you report an issue with a gully or drain you should be aware that gullies vary in the speed they can drain water away. Some will overflow during heavy rain even if there is no blockage. The water will clear when the rain stops. We will not visit overflowing gullies during heavy rainfall unless the water is causing a risk to life or property.

Each gully has a trap to collect and stop leaves, litter and dirt from entering the drain and causing a blockage. Whenever the trap is full the gully’s drainage will slow down and may cause it to overflow. This is a likely cause of most non-urgent issues and should be picked up during our routine maintenance.

If you think leaves, dirt or litter are blocking the gully grating you should make a report under the 'street sweeping' category to address this.

You should report a problem to us if:

• water flowing off the road is at risk of entering a building, for example, a house or garage
• there is standing water on the road obstructing safe passage
• water on the road has not drained away after the rain has stopped
• there is a risk of ice forming on the road
• we have not already scheduled maintenance work

Report a gully or drain issue

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After you report a gully or drain issue 

When we get reports of blocked gullies and drains we check the situation and decide if we need to take action. If we need to do something, our first action will be to jet the system.

Jetting the system 

We jet gullies to either clear a blockage or find out if there are other problems in the drainage system. We give priority to issues that give the biggest danger to road users or buildings and do this by assessing the risk. 

We plan jetting works in advance, but this can change due to urgent issues that may arise. 

Vehicles parked over gullies

We aim to attend and clean every gully within our agreed schedule. Where there is a vehicle parked over a gully that needs cleaning, we will look to rearrange our visit.

We will share dates and times of when we plan to visit to clean the gully by using:

• advanced warning signs
• signs on lamp columns
• localised letter drops.

Please keep the area free of obstruction by not parking over the gullies to allow our team to clean them.

If we re-attend and can still not access to clean these gullies, we will return to the original schedule. They will only be revisited on the next programme date.

Issues such as standing water or flooding that require additional cleaning should be reported.

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