Following a number of developments and improvements over the years Cheshire East’s CCTV network now covers numerous locations in 13 towns across the Borough. The entire network is maintained by the Council’s small team of CCTV Maintenance Technicians.
Who the pictures are seen by
Cheshire East Borough Council employs 8 BTEC Advanced trained CCTV Operators, 2 Advanced qualified Supervisors and 1 BTEC Professional qualified CCTV Manager who are all independently vetted by Cheshire Police holding NPPV Level 2 clearance. Any live pictures viewed by the team can, if necessary, also be seen simultaneously by the Cheshire Police at the Police resource deployment centre based within their Winsford Headquarters
The camera movements are strictly controlled and are limited by the Human Rights and Data Protection legislation. Where necessary ‘privacy zones’ are set up on the equipment which prevents staff in the control centre from invading the privacy of residents in their own homes.
How long images are kept for
Images/recordings are kept on the control room system for a maximum period of 21 days unless they are required for evidential purposes for criminal prosecution. In such instances, the information is retained on a secure server for 6 months although it may be kept by Cheshire Police until after the court cases are completed, including any appeal which might be made. At the end of the 21 day period the information in the control room is automatically overwritten.
Cameras in Cheshire East
There are currently over 149 ‘on street’ cameras deployed in and around the Borough’s towns.
CCTV Operators are instrumental in dealing with approximately 1,100 incidents a month. Many of these incidents have assisted the Police in undertaking their duties.
CCTV Camera Locations
To view locations of any of our public space CCTV cameras across Cheshire East, please click the below link. From there, press the + followed by CCTV , then highlight CCTV Cameras and press add selected then click anywhere on the map. This will give you the locations of all CCTV cameras, you can then zoom in to the area of interest and click on the camera to see the camera number.
Getting in touch
To request a review of the CCTV Footage, email firstname.lastname@example.org.
For general enquiries, email email@example.com. We aim to respond to emails within 72 hours so do not use for emergencies.
For Police emergencies, dial 999 or 101 depending on severity and the Police will radio the Control Room.
For out of hours council emergencies such as highways issues, homelessness, building control, please call 0300 123 5025.
Please remember we are governed by GDPR and the Data Protection Act 2018 so we will be unable to give out any personal data including yours unless you make a specific request as per the below section “The Procedure for the release of evidence”.
To contact the Control Room Manager, email firstname.lastname@example.org and title your message "FAO the CR Manager." Any complaints should be made to the councils complaints team.
Requests to review or release CCTV
All requests for the release of data shall be channelled through the Councils’ Compliance and Customer Relations Team who can be emailed on DP@cheshireeast.gov.uk. The Operational Manager will then investigate the request and will at all times ensure that the procedures comply with the Data Protection legislation.
Data from the CCTV system is primarily released to the Police and any other agencies as agreed by the Compliance and Customer Relations Team and the Operational Manager. In certain circumstances it can also be released to members of the general public whose images happen to get recorded as long as the relevant requests have been made to the Compliance and Customer Relations Team via the DP@cheshireeast.gov.uk address.
We make a charge for this service.The fees are:
- £50 +VAT per hour to review the CCTV and
- £50 +VAT for a copy of the disc
Subject Access Requests
Under certain circumstances, footage can also be released to members of the general public whose images happen to get recorded, as long as the relevant requests have been made to the Compliance and Customer Relations Team. The images of anybody except the requester will be blurred out prior to release. To make a Subject Access Request, visit our right of access page.
Code of Practice for CCTV
Cheshire East Councils CCTV System meets it obligations under the Surveillance Camera Commissioners 12 Guiding Principles and works to the current Council Code of Practice (PDF, 203KB) for the use of CCTV across the borough. This document will be reviewed by the CCTV Manager yearly unless changes make it necessary to review sooner. Each review will be updated here, in local libraries and council customer service desks across the borough.
Surveillance camera commissioner - self assessment tool and code of practice
Your organisation should comply with the 12 guiding principles of the surveillance camera code of practice. Complete this easy to use self assessment tool (PDF, 285KB) to find out if yours does.
This self assessment tool will help you and your organisation identify if you’re complying with the principles in the code. It should be completed in conjunction with the surveillance camera code of practice.