Using Artificial Intelligence at Cheshire East Council

Speaking to CeCe on the phone

When you phone our customer contact centre, CeCe will be the first voice you hear. She’ll try to help you, but if she can’t, your call will be directed to the right person.

Previously, you would have had to go through a series of numbered options to try to reach the team that you needed to speak to. Instead, you now have a conversation with CeCe. She will ask you what you need today and attempt to solve your problem or enquiry. She will transfer your call to the team that can help, if needed. 

When you speak to CeCe, try sentences such as “I want to pay my council tax”, or “How do I report a missed bin?” 

If CeCe’s answer contains an online option, she will offer to share this with you by sending you a link in a text message. Just answer “Yes” or “No” when CeCe asks if you’d like to receive this.  

Let CeCe know if the answer wasn’t helpful. This feedback helps us to fix any issues and continue improving our customer service. 

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