Cecilia chatbot

Our chatbot is called Cecilia and can assist with common enquiries about waste and recycling and Council Tax. So if you’ve got a quick question, have a chat with our bot and see how it can help you.

Why it is a pilot

We have introduced Cecilia as a pilot to allow us to understand on how customers react to the chatbot and to gather feedback on what subjects and features our customers might like to see introduced. If our customers like to use the chat functionality we may extend its use across the website as an additional channel.

What is a chatbot?

A chatbot is an artificial intelligence (AI) digital assistant. The program is designed to simulate human conversation using pre-calculated responses to common customer questions.

How you can ask Cecilia a question

Simply click on the icon of 2 speech bubbles (it will only appear on some pages at the moment) and choose from the menu options. The chatbot will then take a couple of seconds to respond with the answer.

Why we have introduced Cecilia

We encourage customers who are willing and able to contact us via our digital services first. This includes online forms and now the chatbot. This will help leave our phone lines to respond to calls from our more vulnerable customers, those unable to contact us digitally and those with more complex enquiries.

When it can be used

The chatbot is available on the following webpages

What you can ask

For our initial phase we have provided a conversational chatbot which means you simply select from the menu options.

We hope to extend the range of subjects in the future, and provide options to ask the chatbot questions.

How you can contribute

We would welcome your feedback on the pilot chatbot and what subjects and areas you would like to see included.

Provide feedback on Cecilia

Page last reviewed: 19 March 2025