Values and BehavioursValues and Behaviours

For everyone

Values and Behaviours
I will for everyoneI willI won't for everyoneI won't

Flexibility for everyone

  • Actively participate in and contribute to change
  • Seek to understand and speak positively about changes
  • Continue to learn and improve for the benefit of myself, my team and my customer
  • Be flexible at work and willing to try new things
  • Listen to others' opinions without judging

Values and behaviours that everyone won't do on Flexibility

  • Say ‘that won’t work, we’ve tried that before’ and then do what I’ve always done
  • Say ‘it’s not my job’ or just moan
  • Give up when things don’t go as I planned

Innovation for everyone

  • Regularly and positively challenge myself and others about the way we do things
  • Ask curious questions
  • Work collaboratively to solve problems
  • Constantly look for new ways of working
  • Take a risk and make a suggestion

Values and behaviours that everyone won't do on Innovation

  • Ignore something or say nothing when something seems wrong
  • Dismiss or be negative or overly critical of new ideas
  • Just deliver something because that is what we have always done

Responsibility for everyone

  • Be honest and realistic about what is achievable and seek to exceed wherever I can
  • Keep my word and do what I say I am going to do
  • Be responsible for my own behaviours and actions
  • Always strive to be the best I can, asking for help if I need it
  • Own up when things go wrong

Values and behaviours that everyone won't do on Responsibility

  • Make promises I can't keep or just not deliver on them
  • Fob people off
  • Blame others - pass the buck

Service for everyone

  • Deliver the very best service I can to my customers, my colleagues and our partners, constantly, responsibly and reliably
  • Actively listen to people and take their opinions into account before I respond appropriately
  • Seek and value feedback and act on it
  • Constantly look for ways to help and support others
  • Put myself in other people's shoes

Values and behaviours that everyone won't do on Service

  • Assume I know what people want and act on my assumptions
  • Ignore the concerns and needs of others
  • Keep information, advice and ideas to myself

Teamwork for everyone

  • Take time for people, be mindful of them and my impact on others
  • Value individuals' strengths and differences and treat others as equals
  • Actively encourage and support people to get involved and collaborate, both in my team and across others
  • Be open, honest, friendly and respect others
  • Thank and praise people for a good job done

Values and behaviours that everyone won't do on Teamwork

  • Ignore or put down any member of my team or others, especially if they are struggling
  • Turn a blind eye to poor behaviours or unacceptable language
  • Take credit for other people's work

Values and BehavioursValues and Behaviours

For People Managers

For People Managers
I will for People Managers I will I won't

Values and behaviours that People Managers will do on Flexibility

  • Give people the space and time to grow, develop and seek promotion
  • Keep my people informed and updated, especially in times of change
  • Seek and learn from feedback about my management style

Values and behaviours that People Managers will not do on Flexibility

  • Exclude staff from meetings or decisions that impact on them
  • let the skills and knowledge of myself and my team slip
  • neglect the wellbeing and work life balance of myself or of my team

Values and behaviours that People Managers will do on Innovation

  • Take time to clarify an issue or opportunity and then drive creative changes and solutions
  • Seek and listen to bottom up ideas
  • Check that ideas are realistic and achievable
  • Encourage people to experiment and try new ways of doing things

Values and behaviours that People Managers will not do on Innovation

  • Treat any idea as a silly idea
  • Accept my team "staying the same" because they've always done it that way
  • Hide mistakes under the carpet

Values and behaviours that People Managers will do on Responsibility

  • Make timely decisions and be accountable for them
  • Lead by example and role model positive behaviours
  • Make sure that decisions are made by people closest to the customer or problem
  • Always be timely in giving constructive feedback and coaching

Values and behaviours that People Managers will not do on Responsibility

  • Shirk my responsibilities as a leader, manager or supervisor
  • Allow my staff to side step responsibility
  • Ask people to do things I know they are not capable of

Values and behaviours that People Managers will do on Service

  • Encourage my staff to share their concerns
  • Seek feedback from my people, and customers and act upon it
  • Be clear in my directions, communicate the priorities and explain the reasons why
  • Identify, coach and build on people’s strengths

Values and behaviours that People Managers will not do on Service

  • Ignore the voices of those who are quieter or more challenging
  • Ignore a request for my help
  • Allow unrealistic expectations or priorities to go unchallenged or unmanaged

Values and behaviours that People Managers will do on Teamwork

  • Make time for my team and individuals
  • Ensure that all my team are heard and respected
  • Treat my team and individuals fairly
  • Be my team’s champion
  • Act in the best interests of the whole council - adopting a “one team” approach

Values and behaviours that People Managers will not do on Teamwork

  • Allow bullying or negative behaviour in my team
  • Micro manage people
  • Just work independently as the manager of the team rather than as part of the team

Values and BehavioursValues and Behaviours

For Members

For Members
I will for Members I willI won't for Members I won't

Flexibility: adaptable, open to learning and resilient

  • actively participate in and contribute to change
  • listen and engage with others’ opinions
  • be open to new opportunities and personal development

Flexibility

  • have a closed mind
  • ignore my own emotions and well-being
  • give up when things don’t go as planned

Innovation: creative, challenges convention and always looks to improve

  • regularly and positively challenge myself and others about the way we do things
  • ask searching questions in a polite and respectful manner
  • work collaboratively to solve problems
  • encourage new conversations about what might be possible

Innovation

  • ignore wrongdoing
  • dismiss or be negative of new ideas

Responsibility: delivers on promises, efficient and has integrity

  • be responsible for my own behaviours and actions
  • keep my word and do what I say I am going to do
  • always strive to be the best I can, asking for help if I need it

Responsibility

  • make promises I can't keep
  • blame others or pass the buck
  • expect officers to reply to emails outside of working hours

Service: listens, quality and reliability enables others

  • treat others as I would expect to be treated
  • actively listen to people and respond appropriately
  • seek and value feedback and act on it positively
  • deliver the very best service I can to my constituents, my colleagues and our officers
  • be publically positive about services that are delivering high quality service

Service

  • assume I know what people want and act on my assumptions
  • ignore the concerns and needs of others
  • keep information and ideas to myself
  • be critical of officers in the press or social media
  • forget that officers have no right of reply

Teamwork: respect and inclusivity, contributes to team, leadership at all levels

  • take time for people, be mindful of my impact on others
  • value individuals' strengths and differences and treat others as equals
  • actively encourage and support people to get involved and collaborate, both in my party and across all boundaries
  • be open, honest, courteous and respect others
  • thank and praise people for a job well done

Teamwork

  • ignore or be personal about others when putting forward an opinion
  • turn a blind eye to poor behaviours or unacceptable language
  • micro manage officers
  • try to ambush officers with unexpected questions in meetings

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