Council Tax News

We are receiving reports of an email HMRC/Council Tax scam. Be aware and be vigilant especially online. Do not give any bank details via email or over the telephone to cold callers. If you are suspicious report it at:

Changes to Council Tax charges for properties unoccupied and unfurnished for 10 years or more

Cheshire East Council is currently sending letters to a number of residents who will be affected by the changes to Council Tax in respect of properties meeting the above criteria from 1 April 2021.

By resolution dated 16 December 2020 Cheshire East Council determined properties that have been unoccupied and substantially unfurnished for at least 10 years will be subject to a 300% premium effective from 1 April 2021.The Council Taxpayer will have to pay 400% of the Council Tax charge.

Temporary delays to refunds

We are currently in the process of changing over to a new payment system. This will mean temporary delays for customers receiving refunds over the few weeks between 18 January 2021 to 11 February 2021 while the changeover happens. We apologise for any inconvenience that this unavoidable disruption to service may cause.

If you are currently expecting a refund we will process this as soon as possible. Please do not contact us until after 14 February 2021 when we expect normal service to resume.

SMS from Council Tax

We are using SMS (texts) to contact our customers about late instalments. Text messaging is a cheaper and often more convenient way of getting in touch with residents. It is used by a growing number of Government and private sector organisations to send brief advice messages to customers.