Council Tax News
Council Tax change of circumstances - current processing
We are currently experiencing a high volume of enquiries, which is causing delays in updating some Council Tax accounts. To help us manage this, please avoid contacting us or sending duplicate enquiries. Our backlog is currently around three months.
We sincerely apologise for any inconvenience this may cause and assure you that we are working diligently to respond as quickly as possible.
Thank you for your patience and understanding.
Council Tax text, email and voice messaging service
If you ever find yourself falling behind on your Council Tax payments, we are here to help! We will send you a friendly reminder and reach out via telephone, SMS, and email to provide useful information on payment options and support for those who may need assistance. For more details, visit the Council Tax text, email, and voice messaging service.
Second home premium
From 1 April 2025 a premium will be applied to properties that are classed as second homes.
For council tax purposes second homes are properties that are furnished but where no-one lives as their main residence.
Further information can be found on the Council Tax for empty properties and second homes page.
HMRC / Council Tax scam
We are receiving reports of an email HMRC/Council Tax scam. Be aware and be vigilant especially online. Do not give any bank details via email or over the telephone to cold callers. If you are suspicious report it at: gov.uk/report-suspicious-emails.
We have changed our bank account from Barclays to Lloyds
We have changed our bank account from Barclays to Lloyds. As the Barclays account is now closed, payments made quoting the old bank details will not be successful and any attempted payments will either fail at the point of entry, or be returned to the sender. For payment information see Paying your Council Tax.
Council Tax enquiry form
If you're unable to use our forms or have any questions about your bill you can call the Council Tax Customer Service Team on 0300 123 5013 during normal office hours, 8.30am to 5pm Monday to Friday, excluding bank holidays.
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Page last reviewed: 19 May 2025
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