Council Tax News

We are receiving reports of an email HMRC/Council Tax scam. Be aware and be vigilant especially online. Do not give any bank details via email or over the telephone to cold callers. If you are suspicious report it at: gov.uk/report-suspicious-emails

SMS from Council Tax

We are using SMS (texts) to contact our customers about late instalments. Text messaging is a cheaper and often more convenient way of getting in touch with residents. It is used by a growing number of Government and private sector organisations to send brief advice messages to customers.

Changes to Council Tax discounts/charges for unoccupied and unfurnished properties

Details of changes that come into force on the 1 April 2020

Temporary delays to refunds

We are currently in the process of changing over to a new payment system. This will mean temporary delays for customers receiving refunds over the few weeks between 18 January 2021 to 11 February 2021 while the changeover happens. We apologise for any inconvenience that this unavoidable disruption to service may cause.

If you are currently expecting a refund we will process this as soon as possible. Please do not contact us until after 14 February 2021 when we expect normal service to resume.