Cecilia – Chat Bot privacy notice
What personal information is being processed and what for
If you engage with Cecilia, our chat bot, we may collect and store;
- Chat conversations
- Completed surveys
- Automatic information, such as IP address, operating system, type of browser and the geographical location
Depending on your enquiry, we may request your postcode and house number in order to provide a response to queries such as ‘when is my bin collection day?’ .
You may be asked to complete a short survey on completion of your chat session, but no personal details are required.
Why we are allowed to use your information
Cheshire East Council’s information asset register details the legal basis for processing personal data for each function of the council.
However, the majority of our functions are governed by local government legislation and the main reasons are:
- the processing is necessary for compliance with that legislation which CEC has to do (for example collection of Council Tax); and
- the processing is necessary for us to carry out our official public function (for example waste management).
Who we will share your information with
Where we get your information from
Any information is inputted into Cecilia by the customer.
How long we will keep your personal information
Data from each 'chat' will be held securely for twelve months and may be used for reporting only relating to quality and improvement purposes.
How your information is stored
All information is stored electronically on secure IT systems that have security controls with individual logins, and are password protected (with minimum security levels) with the data held on secure servers
What happens if you don’t provide us with your information
If you don’t supply requested information, Cecilia may be unable to help with certain queries – such as ‘when is my bin collection day?’
Will your information be used to make automated decisions
You have a number of rights regarding your personal data, including withdrawing your consent where we have asked for it. You can also ask for a copy of the information we hold about you and ask us to correct anything that is wrong. For detailed information about your rights please see our privacy notice at www.cheshireeast.gov.uk
Page last reviewed: 30 October 2020
Thank you for your feedback.