Accessibility statement for

This accessibility statement applies to

This website is run by Cheshire East Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made most of the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Google maps are hard to navigate using assistive technology

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are d/Deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Cheshire East Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Technical specifications

Accessibility of Cheshire East Council website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The issues listed below show that we are not fully accessible for the following reasons.

Non-compliance with the accessibility regulations - updated 21.02.24

Issues that don't comply with accessibility regulations
Issue and descriptionWhere the issue was foundTimeline for fix

WCAG 2.0 A 1.3.1

Ensure every page contains a top-level heading

Every page should have a clearly defined heading, known as a "H1" (Heading 1).

The iframes on each page.

See disproportionate burden section.

WCAG 2.1 AA 1.3.5

Identify the purpose of fields programmatically

To comply with WCAG 2.1, fields must identify what their purpose is programmatically. If done correctly, this allows browsers to help users fill in forms with known information, such as their name and email address.

This is accomplished via the autocomplete attribute, which should be set to a supported value wherever appropriate.

Send a job to a friend page on all job vacancy pages.

The login page.

Job vacancies home page.

See disproportionate burden section.

Disproportionate burden

3rd party applications

The pages listing job adverts in Cheshire East Council and its partner organisations are provided via a 3rd party ( The pages are part of a wider software product that facilitates the recruitment process.

We have asked the supplier to amend several issues most of which have been fixed, leaving two identified issues unresolved.

  • WCAG 2.1 AA 1.3.5 -  Identify the purpose of fields programmatically
  • WCAG 2.0 A 1.3.1 - Ensure every page contains a top-level heading

Supplier's response

  • WCAG 2.1 AA 1.3.5 - Identify the purpose of fields programmatically.
This is not usually implemented on Job Application sites as it can conflict with functionality which parses an uploaded CV to pre-fill certain fields. As this is a new feature, the team will need time to decide if it is a feasible and safe change to make to the system and then the subsequent procedures to implement this in the system would be carried out. There is no definite timescale for the above as it stands.

From supplier's email.

We are working with the supplier to add this to their product development roadmap.

Our testing showed that many browser settings (Edge and Chrome) do allow for an auto fill of these fields. Consequently the practical benefit of making this change will be negligible for most of our web visitors. The cost of getting bespoke changes made to our instance of the software would be disproportionate to the benefit experienced by our job applicants.

  • WCAG 2.0 A 1.3.1 - Ensure every page contains a top-level heading.
Since we use external APIs (GoogleMaps/EasyXDM Embed API in this case) to add the iframe, it would not be possible to manually add anything to the iframe body, since the Embed API controls the HTML structure. This means that it is not possible to fix this now under any circumstances.

From supplier's email.

Since our supplier cannot fix this problem, we will have to defer addressing it further until we review our contract. The iframes in question are used to bring a map and some JavaScript onto the pages. Although we would prefer that these iframes contained 'H1' elements, our investigation has concluded that fixing these problems would not make a substantial difference to visitors who use assistive technology.

What we’re doing to improve accessibility

We are constantly trying to improve the accessibility of our website. 

We have a subscription with Silktide which we use to test the job vacancy pages. This service generates a report of all the accessibility problems that are found. We look at this report on a weekly basis and work to address the issue that have been identified.

Measures to support accessibility

Cheshire East Council takes the following measures to ensure accessibility of Cheshire East Council website:

  • provide continual accessibility training for our staff
  • assign clear accessibility targets and responsibilities
  • employ formal accessibility quality assurance methods
  • accessibility is discussed and supported at our Equality, Diversity and Inclusion Board.

Preparation of this accessibility statement

This statement was prepared on 18 December 2023. It was last reviewed on 21 February 2024.

This website was last tested on 12 February 2024. The test was carried out by our web team using a combination of automated checks from Silktide, axe and WAVE and a manual check of pages we revisited.

Page last reviewed: 21 February 2024