What you can expect from our transformation plan

1 May 2025

Phase three of our transformation plan delivery will focus on: 

1. Organisational stability and capacity for delivering transformation: We are recruiting new, permanent leadership to support greater organisational stability and to drive our transformation plan forward. Over the coming weeks, we will transition the management of our transformation programme from our delivery partners, Inner Circle, to in-house project management.
2. Our operating model will inform the type of organisation we will be – including our core skill sets, the focus and the size of the council. We will be working to ensure we protect much-needed services to residents by resizing the organisation.
3. Digital transformation: Implementing AI-driven automation and digital solutions to free up our time to help customers with more complex cases alongside improving efficiency, enhancing customer experience and generate significant savings. 

What you, as residents, can expect: 

• An updated online transformation hub with regular updates from projects, their senior responsible officers or programme executive sponsors;
• We will deliver better outcomes to our residents and promote independence across our communities;
• The recruitment of a permanent leadership team will create a more resilient and stable organisation;
• Enhanced digital ways of working with new systems and AI-driven automation to improve efficiency and customer experience;
• Residents and partner bodies will be involved in shaping service delivery and new ideas through consultation and engagement with residents, businesses, and partners. This collaborative approach will ensure that services meet the needs of all communities.