Nominated neighbour scheme

The Nominated Neighbour scheme was introduced by Trading Standards to stop rogue traders, bogus callers and ‘distraction’ thieves who target the more vulnerable members of our communities.

A trusted friend, neighbour or relative of the vulnerable person puts their own contact details on a specially printed card that the vulnerable person can hold up to the door or window.

resident at window with card 4 2_v_Variation_1

The card advises the caller to go to the ‘Nominated Neighbour’s address or ring them so that the caller’s identity can be checked.  If it’s a genuine call the ‘Nominated Neighbour’ can accompany them to the original address and supervise the visit.

The card means that the homeowner doesn’t have to speak with the caller.  Genuine visitors won’t mind following the instructions but criminals won’t want someone else becoming involved and should leave.

The scheme aims to limit the opportunity for door step callers to sell residents unnecessary home improvements or other criminals to ‘con’ their way into properties.  The scheme will also make these criminals alert to the fact that the local community doesn’t want them in their Neighbourhood.

The scheme is a positive action that improves the safety of vulnerable people.

If you’d like a ‘Nominated Neighbour’ Scheme pack sending to either you or to a vulnerable friend or relative within Cheshire East please contact Citizens Advice Consumer Service on 0808 223 1133 with details.

To report suspicious activity telephone Cheshire Constabulary on 101. However, if it's an emergency or if a crime is being committed or has just been witnessed, there is a risk of injury, or a risk of serious damage to property phone 999.

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Page last reviewed: 09 August 2022