Business Rates refunds

If there is an overpayment showing on your account, we will allocate it to any other outstanding Business Rates accounts you may have. If you do not have any outstanding accounts we will take what we owe you off your next bill or if you'd rather have the money now you can ask us to pay it into your bank account. We don't normally send cheques or refund amounts under £5.00.

If you paid your Business Rates by Direct Debit and your account has been closed and you have no other outstanding accounts a refund will be automatically issued.  You should allow 14 days form the date shown on your latest demand for the payment to reach your bank account.

Where you will be due a refund because you have moved premises or something else has changed, you will first need to tell us about the change.

Contact the Business Rates team to ask for a refund

What happens next

We’ll check that you’re due a refund. If you are, we should be able to pay it within 20 working days.

Temporary delays to refunds

We are currently in the process of changing over to a new payment system. This will temporarily result in delays in customers receiving refunds over the next few weeks during the period 11 January 2021 to 11 February 2021 whilst the changeover takes place. Please accept our apologies for any inconvenience that this unavoidable disruption to service may cause.  Please note that this does not affect any COVID19 grant payments.

If you are currently expecting a refund for business rates please rest assured that we will process this as soon as possible. Please do not contact us until after 14 February 2021 when we expect normal service to resume.