Council Tax text, email and voice messaging service

How we will contact you

If you fall behind on your Council Tax payments, we will contact you via text message, email, and/or a phone call with a pre-recorded message.

Below are examples of how we will reach out to you, so you can verify their authenticity. If you have any questions or concerns, please use our online contact us form.

You can check your Council Tax details by logging in or registering to view your account.

Phone call with pre-recorded message

You will receive a call from 0300 123 5013. When you answer the call, a pre-recorded message will begin to verify that you are the intended recipient. After completing the verification process, the message will inform you that your Council Tax account has an overdue instalment and provide instructions on how to pay it.

Text message

Our text message will appear as from ‘CECouncil’, include your full name, and contain a hyperlink directing you to a verification page.

The hyperlink will start with https://revs.cheshireeast.gov.uk/ and be followed by a personalised reference. When clicked, it will take you to a verification page in which you will need to confirm your postcode.

After completing the verification page, you will be directed to a new page that details your outstanding Council Tax amount and provides instructions on how to make a payment.

Email message

The email from us will appear as from Cheshire East Council (email@revs.cheshireeast.gov.uk). It will include your full name, and contain a hyperlink that directs you to a verification page.

After completing the verification page above, you will be directed to a new page that details your outstanding Council Tax amount and provides instructions on how to make a payment.

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