Cheshire East public transport news and notices

 New safety guidance when travelling

  • From 15 June 2020 you must wear a face covering unless you are exempt - if you do not you may be refused travel or fined. Exemptions include young children, people with disabilities and those with breathing difficulties
  • Keep social distancing while waiting for the bus
  • Allow other passengers to exit the bus before attempting to board
  • Follow any instructions issued by the bus operator while travelling
  • Use contactless payment where possible
  • Wash your hands or use sanitiser before and after travelling.

Bus pass applications and replacements

From 1 July 2020, eligible Cheshire East residents can apply for an older person’s or disabled person’s bus pass via the new Cheshire East Bus Pass Portal. You can also use the portal to replace lost or damaged cards (£10 fee applies).

The Customer Centres at Macclesfield Town Hall and Delamere House and all Libraries are starting a phased reopening from 6 July. You will need to book an appointment for any bus pass related enquires. Please contact the relevant office using the Cheshire East Council Customer Service Centres page for contact details and to confirm the date they open.

Bus passes revert to normal usage

From 1 July, free concessionary bus travel will revert to only being available after 9.30am but the half-fare concessionary travel before 9.30 will continue. These restrictions had previously been lifted during the lockdown period to enable older and vulnerable residents to access key services. As the new phase of measures, introduced by government, could see an increase in passenger demand at peak times, the council is falling in line with neighbouring authorities to avoid any confusion where travel on cross-boundary services is concerned.

Changes to bus timetables – check before you travel

Bus operators may need to change bus services at short notice. You should check on the bus operators’ websites for details about individual bus services.

Monday 22 June 2020 new service 391, 392 operated by Go Goodwins

Shopmobility Services

The Crewe, Nantwich and Congleton Shopmobility Services are now closed until further notice. We understand that wheelchairs and scooters may be available to use at larger supermarkets. The Macclesfield Shopmobility Service which is provided by the Disability Information Bureau (DIB) will reopen on Monday 6 July offering a limited service. Members are advised to contact the DIB to check opening times.

Due to the ongoing Covid-19 virus pandemic and Government instructions for people to work from home and self-isolate, some of our services continue to be reduced or suspended.  We are sorry for the inconvenience this may cause and we look forward to reintroducing services as soon as it is safe to do so.

Bus operators

See the operators websites for information regarding individual services and fare information:

Northern rail route improvements

There will be changes to some Northern Rail services in Cheshire East in 2020. You can find more information on Northern Rail's improvement works information page.

Last updated 16 June 2020:

Bus services must be registered with between 42 and 70 days notice, although registrations may be granted at short notice. GOV.UK has more information about running local bus services and penalties for poor service.

In the UK bus routes are required to be registered under the Transport Act 1985. You can find details of registered routes at:

Bus service changes in date order

Monday 22 June 2020 new service 391, 392 operated by Go Goodwins

Road closures, gritting and disruption information

You can view all the roadworks and road closures in East Cheshire on the Cheshire East highways roadworks page.

Passengers and commuters are recommended to follow Cheshire East Highway's Twitter account to receive the latest information on Highway and Transport issues for East Cheshire:

You can track your bus in real time with these operators

During severe weather passengers and drivers are advised to check the weather forecast for Cheshire or visit the Met Office website for details of the latest weather forecast and weather warnings so they can make an informed decision before travelling.

Bus stops

Passengers can find bus stop timetable displays at over 1180 bus stops in Cheshire East. We try to update displays at bus stops the day before a service change but this can be a few days either side. We put the date at the top of each display to show when it was last updated.

Across Cheshire East 678 stops have raised kerbs installed to make boarding and alighting easier for disabled passengers and passengers with pushchairs.

You can report any errors / queries using the Bus stop infrastructure and timetable display reporting form or phone 0300 123 5500 (Monday to Friday 9:00 - 16:00).

Public transport is now provided by Transport Service Solutions (TSS) - a company owned and controlled by Cheshire East Council.

Contact us

Transport Policy

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


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