Housing Benefit Award Accuracy Initiative

Housing Benefit Award Accuracy Initiative (HBAAI) is a Department for Work and Pensions (DWP) initiative to improve the accuracy of Housing Benefit payments.

For the year 2026-27, the DWP has requested we review all pension age standard Housing Benefit claims that are not in receipt of Pension Credit.

What is required from you

If you have received a letter regarding your Housing Benefit claim and a request for this to be either confirmed as accurate, or you need to inform us of any changes, please visit the appropriate link below.

Please remember if only your capital has changed, but the total amount for this is still below £10,000 you need to complete the no changes form.

You will need your Housing Benefit claim number and your Property Reference Number. Both are included on the letter you have received.

• Changes form – there will be a link to a form here

• No Change form – there will be a link to a form here

When you click the link, you will be asked to register an account with Ascendant Software Solutions, an approved third‑party partner of Cheshire East Council. Your information will be kept safe and confidential. Cheshire East Council uses Ascendant’s online forms for a range of grant applications and discretionary support. You can view the privacy notice after clicking the link.

If you cannot complete the forms using the QR code on this letter, you can let us know about any changes by post or email. If there are no changes to report, you can confirm this by calling us on 0300 123 5013.

You can bring the original (not a photocopy) to one of our libraries. We will scan it and give it back to you. Check your local library for the opening times - contact your local library.

Contact information

For information on opening times, locations and contact details, see our contact page.

You can post documents to us:

Benefits Section
Cheshire East Council
PO Box 622
Crewe
CW1 9JH

If you require any further information – contact the benefits team.