contact us form can be used for comments, compliments,
complaints and suggestions.
If you wish to make a formal complaint please see our complaints procedure.
Emergency Contact Information
For emergencies out of hours call our Emergency Control Centre
on 0300 123 5025.
For Social Care emergencies, please contact our Social Care Out
of Hours team on 0300 123 5022.
Cheshire East Information Line - 0300 123 5500
For services who have not put their contact details on their web
pages or to speak to a named member of staff.
Opening hours may vary for – Council Tax, Business Rates and
Housing Benefits, Planning and Building Control, Environmental
Health, Housing, Roads Transport and Parking, Waste and
Opening hours 8.30am to 5.00pm – Electoral Services, Leisure
Culture and Tourism, Births, Deaths and Marriages, Information
point / General Enquiries, Social Care and Health, Childrens
Schools and Families.
Calls may be recorded for quality or training
purposes. 0300 telephone numbers are designated for use only
by public bodies and non-profit organisations. Calls to 0300
numbers cost no more than a national rate call to an 01 or 02
number and count towards any inclusive minutes in the same way as
01 and 02 calls. These rules apply to calls from any type of
line including mobile, BT, other fixed line or payphone.
If you are hearing or speech
impaired, you can use Text Relay
(previously known as Type Talk). Text Relay is a telephone
relay service which enables hearing and speech impaired people to
communicate with hearing people by telephone.
Bank and Public holidays
- Please note that all Council offices are closed on bank
and public holidays.
Contact us in person
Visit one of our Customer Service
Centres or get information on a range of Council services
at the following Libraries:
Details of Council Offices if you
have an appointment with an officer.