Contact Us

General Enquiries

The general contact us form can be used for comments, compliments, complaints and suggestions.

If you wish to make a formal complaint please see our complaints procedure.

Emergency Contact Information

For emergencies out of hours call our Emergency Control Centre on 0300 123 5025.

For Social Care emergencies, please contact our Social Care Out of Hours team on 0300 123 5022.

By Phone

Cheshire East Information Line - 0300 123 5500

For services who have not put their contact details on their web pages or to speak to a named member of staff.

Opening hours may vary for – Council Tax, Business Rates and Housing Benefits, Planning and Building Control, Environmental Health, Housing, Roads Transport and Parking, Waste and Recycling.

Opening hours 8.30am to 5.00pm – Electoral Services, Leisure Culture and Tourism, Births, Deaths and Marriages, Information point / General Enquiries, Social Care and Health, Childrens Schools and Families.

Calls may be recorded for quality or training purposes. 0300 telephone numbers are designated for use only by public bodies and non-profit organisations. Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

If you are hearing or speech impaired, you can use Text Relay (previously known as Type Talk). Text Relay is a telephone relay service which enables hearing and speech impaired people to communicate with hearing people by telephone.

Bank and Public holidays

  • Please note that all Council offices are closed on bank and public holidays.

Contact us in person

Visit one of our Customer Service Centres or get information on a range of Council services at the following Libraries:

Details of Council Offices if you have an appointment with an officer.