Your bins are emptied on the same day each week. Your recycling and garden bins are emptied one week and the non-recyclable waste bin on the following week on a 2 week cycle.
You will usually have 3 bins, a recycling, garden and other non-recyclable waste bin. You should place your bins beside the road at the edge of your property by 7 am on your bin collection day. You should return your bins to your own property as soon as possible after they have been emptied.
We won't collect additional waste or recycling left beside your bin. For waste that won't fit inside your bin you can:
Missed bin collections
We cannot empty your bin if
- your bin isn’t on the kerbside collection point by 7:00am on the day of collection
- the bin lid cannot close
It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
- the wrong bin was put out
You can check which bins will be emptied on which days on our bin collection calendar
- the bin was put out on the wrong day
You can check which day your bins will be emptied on our bin collection calendar
- the bin is too heavy
The bin and contents must weigh less than 100kg. You can take additional waste to a Household Waste and Recycling Centre
- there is non-recyclable waste in the recycling bin
see our page on what waste goes where
- we cannot access your property
for example, due to road works – for this reason we will try again within five days
If your bin was missed for one of these reasons we will empty your bin on the next bin collection day for that bin.
If you bin was not emptied for another reason you can report a missed bin collection.
Report a missed bin collection
Request a bin
You can request for recycling, garden waste or household waste:
- a different size of bin to suit your needs
- a bin if you don't have one at the property you live in
(you must be living at the property for us to deliver a bin)
- a bin to be removed
You can report
- a damaged bin
- a lost or stolen bin
You can pay for your bins in the form. You will need your debit or credit card details.
Charges for bins
- All 360 litre bins - £40
- All 240 litre bins - £30
- All 140 litre bins - £25
Request a bin or report a damaged or lost bin
Before you order, read our terms, sizes of bins and when we charge for bins.
Replacement boxes, box lids or sacks
Call us if you need replacement boxes, box lids or sacks.
Additional garden waste bins
Some households have larger gardens and would like more than 1 garden bin.
For an annual charge of £52 we will empty an additional garden waste bin on the same day as your first garden bin.
Find out more about garden bins.
Bulky or large items collection
We can collect bulky items for a charge, see the bulky item collection page.
Difficulty putting out your bins
If you have difficulty moving your bins you can apply for an assisted bin collection service.
We will provide the service for a fixed period. After this time, you can re-apply. We may withdraw this service at any time if we believe you are no longer eligible.
When you apply for this service, we may ask you for proof that you are eligible.
You won't be eligible for the assisted bin collection service if you live with someone who is 16 years old or older who could put out your bins.
Apply for an assisted bin collection service
We will start your assisted bin collections on the next bin collection day if you are eligible, as long as the collection isn't on the same day you applied.