Recycling and bin collections

Check your bin collection day or download your calendar

Bin collection details

Your bins are emptied on the same day each week. Your recycling and garden bins are emptied one week and the non-recyclable waste bin on the following week on a 2 week cycle.

You will usually have 3 bins, a recycling, garden and other non-recyclable waste bin. Place your bins beside the road at the edge of your property by 7 am on your bin collection day. You should return your bins to your own property as soon as possible after they have been emptied.

We won't collect additional household waste, garden waste or recycling, left beside your bin. See our page on what waste goes where

Missed bin collections

We cannot empty your bin if

  • your bin isn’t on the kerbside collection point by 7:00am on the day of collection
  • the bin lid cannot be closed. It must be closed so the collection crew can safely attach the bin onto the vehicle for emptying
  • the wrong bin was put out
  • the bin was put out on the wrong day
  • the bin is too heavy
  • there is non-recyclable waste in the recycling bin - see our page on  what waste goes where
  • we cannot access your property, for example, due to road works – for this reason we will try again within five days
Report a missed bin collection 

Request a bin

You can request for recycling, garden waste or household waste:

  • a different size of bin to suit your needs
  • a bin if you don't have one in the property you occupy
  • a bin to be removed

You can report 

  • a damaged bin
  • a lost or stolen bin

You can pay for your bins in the form. You will need your debit or credit card details. 
Before you order, read our terms and sizes of bins.

If you request a bin between the 24 December and 4 January 2019 your bin delivery will be delayed as we are suspending bin deliveries over the Christmas period.

Request a bin

Charges for bins

  • All 360 litre bins - £40
  • All 240 litre bins - £30
  • All 140 litre bins - £25

Replacement boxes, box lids or sacks

Call us if you need replacement boxes, box lids or sacks.

Additional garden waste bins

Some households have larger gardens and would like more than 1 garden bin.

For an annual charge of £52 we will empty an additional garden waste bin on the same day as your first garden bin.

Find out more about garden bins.

Difficulty putting out your bins

If you have difficulty moving your bins you can apply for an assisted bin collection service.

We will provide the service for a fixed period. After this time, you can re-apply. We may withdraw this service at any time if we believe you are no longer eligible.

When you apply for this service, we may ask you for proof that you are eligible.

You won't be eligible for the assisted bin collection service if you live with someone who is 16 years old or older who could put out your bins.

Apply for an assisted bin collection service

We will start your assisted bin collections on the next bin collection day if you are eligible, as long as the collection isn't on the same day you applied.