School transport and home to school travel
Covid 19 measures
We are making journeys to and from school as safe as possible. We (and the operators we work with) have put in place the measures recommended by the government to protect all those choosing to use school transport if they cannot walk, cycle or travel by car.
Pupils must not go to school if they or anyone in their households are showing any symptoms of Covid-19:
- a high temperature
- new, continuous cough
- a loss of, or change to, their sense of smell or taste;
Affected households must stay at home and get a test.
Contacting Transport Service Solutions
We are receiving an unprecedented volume of enquiries due to the changes in home to school transport travel arrangements and our team are working through these queries. To help us respond as quickly as possible, contact us by email only using the relevant email address below. All emails will be responded to as soon as possible.
Types of school transport available
Most school transport is organised by private bus companies. See school bus timetables for details.
As the local authority, we only organise transport for children who are eligible for free or subsidised school travel. Arrangements are made through our partner travel company, Transport Service Solutions (TSS).
Behaviour code on school transport
We work closely with schools and operators to encourage a good standard of behaviour and respect on school transport. Any bad behaviour or rule-breaking on the journey to and from school will be treated seriously and could result in your child being temporarily or permanently banned from travelling.
For full details, see our Educational travel behaviour code.
Complaints about school travel
We are committed to providing a high standard of service but there may be times when your child experiences problems with the transport we provide. You can report problems or concerns by email to email@example.com. We will investigate the issue and take the appropriate course of action.
See Appeals and complaints for full details.