School transport and home to school travel

Covid 19 measures

We are making journeys to and from school as safe as possible. We (and the operators we work with) have put in place the measures recommended by the government to protect all those choosing to use school transport if they cannot walk, cycle or travel by car. 

Pupils must not go to school if they or anyone in their households are showing any symptoms of Covid-19:

  • a high temperature
  • new, continuous cough
  • a loss of, or change to, their sense of smell or taste;

Affected households must stay at home and get a test.

  • we will not provide travel assistance from alternative addresses where families choose to self-isolate at an address other than their normal residence
  • pupils aged 11 and over are recommended to wear a face covering on public transport and also on dedicated school transport (unless exempt)
  • pupils travelling by train are recommended to wear face coverings (unless exempt), observe social distancing, and remain aware of others at all times.

Full guidance (updated from August 2021 version) 

Contacting Transport Service Solutions

We are receiving an unprecedented volume of enquiries due to the changes in home to school transport travel arrangements and our team are working through these queries. To help us respond as quickly as possible, contact us by email only using the relevant email address below. All emails will be responded to as soon as possible.

Types of school transport available

Most school transport is organised by private bus companies. See school bus timetables for details.

As the local authority, we only organise transport for children who are eligible for free or subsidised school travel. Arrangements are made through our partner travel company, Transport Service Solutions (TSS).

Behaviour code on school transport

We work closely with schools and operators to encourage a good standard of behaviour and respect on school transport. Any bad behaviour or rule-breaking on the journey to and from school will be treated seriously and could result in your child being temporarily or permanently banned from travelling.

For full details, see our Educational travel behaviour code.

Complaints about school travel

We are committed to providing a high standard of service but there may be times when your child experiences problems with the transport we provide. You can report problems or concerns by email to We will investigate the issue and take the appropriate course of action.

See Appeals and complaints for full details.

Contact us

0300 123 5012

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Cledford Lane
CW10 0JR

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.

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