Request a review / lodge an appeal for transport

Stage 1 - review

You may wish to request a review of the decision if your child's application for free school transport has been refused and you have exceptional family circumstances that you believe should be taken into consideration.

You should email your request for a review within 4 weeks of receiving your decision letter. You should include details of any personal and / or family circumstances that you believe should be considered.

A senior officer will review the decision and reply to you within 4 weeks of receiving your request.

Stage 2 - appeal

You have 4 weeks to escalate to stage 2 appeal if you are dissatisfied with the response from the stage 1 review. This means your case will be considered by the Council's Appeals Sub Committee.

The Sub Committee will consider both written and verbal representations from parents / carers and officers within 8 weeks. We will tell you the outcome of your appeal.

Home to School Travel & Transport Review / Appeals Process Flowchart (PDF, 50KB).

Contact us

0300 123 5012

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Cledford Lane
CW10 0JR

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.

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