Request a review / lodge an appeal for transport
Stage 1 - review
You may wish to request a review of the decision if your child's application for free school transport has been refused and you have exceptional family circumstances that you believe should be taken into consideration.
You should email your request for a review within 4 weeks of receiving your decision letter. You should include details of any personal and / or family circumstances that you believe should be considered.
A senior officer will review the decision and reply to you within 4 weeks of receiving your request.
Stage 2 - appeal
You have 4 weeks to escalate to stage 2 appeal if you are dissatisfied with the response from the stage 1 review. This means your case will be considered by the Council's Appeals Sub Committee.
The Sub Committee will consider both written and verbal representations from parents / carers and officers within 8 weeks. We will tell you the outcome of your appeal.
Home to School Travel & Transport Review / Appeals Process Flowchart (PDF, 50KB).