Request a review / lodge an appeal for transport

Stage 1

If your child's application for free school transport has been refused, you may wish to request a review of the decision. Any request for review must be made in writing (within 20 working days of receipt of the Council's decision letter) and should include details of any personal and / or family circumstances that you believe should be considered.

A senior officer will then review the decision within 20 working days of receipt of your request and will provide you with a detailed written response.

Stage 2

If you are dissatisfied with the Council's response following the stage 1 review, then you have a further 20 working days to escalate the matter to stage 2 and request that your case is considered by the Council's Appeals Sub Committee. The Sub Committee will consider both written and verbal representations from parents / carers and officers within 40 working days and notification of the outcome of your appeal will be given in writing.

Home to school travel and transport review / appeals process flowchart

A copy of the full process can be found on the Home to School Travel & Transport Review / Appeals Process Flowchart (PDF, 50KB).

How to submit an application

To submit an application for consideration at appeal, please print and complete the School Transport Application for Appeals Form (PDF, 447KB) and post to:

School Transport Appeals
Transport Service Solutions
The Environmental Hub
Cledford Lane
Middlewich CW10 0JN

Alternatively you can email an appeal form, attaching any evidence as appropriate to

Contact us

0300 123 5012

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Cledford Lane
CW10 0JR

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.

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