English National Concessionary Bus Pass

Cheshire East Council will offer the concessions listed below for the financial year 2018 / 2019 to permanent residents of the borough.

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What your bus pass entitles you to:

Cheshire East residents with an older or disabled persons pass

On bus journeys starting in Cheshire East:

  • Monday – Friday before 9.30am – half fare
  • Monday – Friday between 9.30am – last bus – free fare
  • Saturday, Sunday and Bank Holiday – free fare

Disabled pass - blind / partially sighted

If you are a Cheshire East resident and hold a disabled persons ENCTS pass on the grounds of visual impairment and have been issued with a florescent wallet then you are entitled to free travel on all local bus journeys starting or ending in Cheshire East regardless of time. Please note that the pass must be retained in the florescent wallet provided at all times in order to receive all the concessions to which you are entitled.

These same concessions apply to some Flexible Transport services in Cheshire East and journeys on bus services going into Wales providing the journey starts or ends in Cheshire East.

In the rest of England:

  • Monday - Friday between 9.30 - last bus - free fare
  • Saturday, Sunday and Bank Holiday - free fare

Full fare applies at all other times on all services.


Visitors to Cheshire East

If you are visiting Cheshire East and have an English National Concessionary Travel Scheme (ENCTS) pass issued by another English authority you will be entitled to the following concessions on local bus services:

  • Monday - Friday between 0930 - last bus - free fare
  • Saturday, Sunday or Bank Holiday - free fare

Full fare applies at all other times on all services.


Exclusions

The English National Concessionary Bus Pass issued by Cheshire East Council is not valid for use on:

  • bus services on which the majority of seats can be reserved in advance of travel (such as coaches);
  • bus services that are intended to run for a period of less than 6 consecutive weeks;
  • bus services operated primarily for the purposes of tourism or because of the historical interest of the vehicle;
  • bus substitution (rail replacement) services;
  • bus services where the fare charged by the operator has a special amenity element.
  • tours, excursions and sightseeing buses,
  • express bus services such as National Express
  • night buses.
  • trains, trams, ferries, Metrolink or Underground.

How to apply and eligibility

Older persons bus pass:

Older Persons applications are made electronically while you wait. The adviser will take a digital photo and verify your documents before submitting your application. Your bus pass will be issued by post direct to your home address usually within 21 working days.

Applications can only be made in person at one of the council offices listed below, postal and online applications are not permitted.

At the time of application you will be required to provide:

  • one proof of residence (you must be a permanent resident of Cheshire East): i.e. Council Tax / Utility Bill, Bank Statement (must be no more than 3 months old), Barge Mooring Certificate, Driving Licence Photocard.
  • one proof of age / identity i.e. Passport, driving licence photocard, birth certificate (If a married woman marriage certificate also required).
  • Before you apply please check you qualify on age by using the State Pension calculator

Disabled persons bus pass

Disabled persons bus passes are available to permanent residents of Cheshire East who:

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
  • do not have arms or have long-term loss of the use of both arms
  • have a learning disability - a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • would, if you applied for a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have your application refused under section 92 of the Act (physical fitness) on grounds other than persistent misuse of drugs or alcohol.

Applications are made electronically while you wait. The adviser will take a digital photo and verify your documents before submitting your application. Your bus pass will be issued by post direct to your home address usually within 21 working days.

At the time of application you will be required to provide:

  • one proof of residence (you must be a permanent resident of Cheshire East): i.e. Council Tax / utility bill, bank statement (must be no more than 3 months old), Barge Mooring Certificate, Driving Licence Photocard.
  • one proof of age / identity i.e. Passport, driving licence photocard, birth certificate (If a married woman marriage certificate also required).
  • one proof of disability  - acceptable forms of evidence are detailed on the evidence sheet (PDF, 289KB) (you will automatically qualify if you have 8 or more points in the Moving Around or Communicating category on your PIP award letter - please bring the full award letter with points breakdown with you).

Fair Processing Notice

Cheshire East Council is required by law to protect the public funds it administers. The Council may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Cabinet Office currently requires us to participate in a data matching exercise called the National Fraud Initiative (NFI) to assist in the prevention and detection of fraud. We are required to provide Concessionary Travel data to the Cabinet Office for matching for each exercise. These data matching exercises will satisfy data protection and human rights principles. For further details on these exercises see www.cheshireeast.gov.uk/nfi or telephone the Council on 0300 123 5500.

For further information or general queries please contact:

The Concessionary Travel Scheme Administrator, Transport Service Solutions, Cledford Lane, Middlewich, CW10 0JN or telephone 01270 371478.


Address change

If you have moved home since your pass was issued you will need to update your details so we have the correct address to send your renewal letter and pass to.

Address changes can only be made in person at one of the offices listed below with a Council Tax, utility bill etc as evidence of the change.


Replacement bus passes - lost, stolen and damaged

If your bus pass has been lost, damaged or stolen a replacement can be issued.

The charge for a replacement bus pass that has been lost is £10.00, stolen passes will be replaced free of charge on production of a copy of the reported crime letter issued by the Police.

If your original pass is found after the issue of your replacement you must return the original pass to the Council for secure disposal as it will have been hotlisted on the system to prevent further use.

If your bus pass has been damaged you may have to pay a £10 charge. If the card is in good condition but does not scan you can have your card checked at Macclesfield Town Hall, Crewe Delamere House Reception and Nantwich Library. If the fault is with the chip then a replacement will be issued free of charge. If the damage is due to misuse then the £10 charge will apply.

Requests for replacement bus passes can only be made in person at one of the council offices listed below.

Where to apply for your bus pass or railcard

Applications should be made in person at one of our customer service centres or libraries. Postal and online applications are not permitted.


Further information

Please note fees and charges are correct at time of writing and may be subject to change.

Contact us



0300 123 5020

Monday to Friday 8:30 to 17:00

Postal Address only:

Transport Service Solutions
Cledford Lane
Middlewich
Cheshire
CW10 0JN

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


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