English National Concessionary Bus Pass

Cheshire East Council will offer the concessions listed below for the financial year 2019 / 2020 to permanent residents of the borough

  • Older persons bus pass
  • Disabled persons bus pass

Cheshire East Concessionary Bus Pass Scheme details

Older persons bus pass

Older Persons applications are made electronically while you wait. The adviser will take a digital photo and verify your documents before submitting your application. Your bus pass will be issued by post direct to your home address usually within 21 working days.

At the time of application you will be required to provide

  • one proof of residence (you must be a permanent resident of Cheshire East): i.e. Council Tax / Utility Bill, Bank Statement (must be no more than 3 months old), Barge Mooring Certificate, Driving Licence Photocard.
  • one proof of age / identity i.e. Passport, driving licence photocard, birth certificate (If a married woman marriage certificate also required).
  • Before you apply please check you qualify on age by using the State Pension calculator

Applications should be made in person at one of our customer service centres or libraries. Postal and online applications are not permitted.

Disabled persons bus pass

Disabled persons bus passes are available to permanent residents of Cheshire East who

  • (a) are blind or partially sighted
  • (b) are profoundly or severely deaf
  • (c) are without speech
  • (d) have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
  • (e) do not have arms or have long-term loss of the use of both arms
  • (f) have a learning disability - a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • (g) would, if you applied for a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have your application refused under section 92 of the Act (physical fitness) on grounds other than persistent misuse of drugs or alcohol. Common reasons for the refusal of a driving licence include: epilepsy, dizziness or fainting and sight impairment. Some severe and enduring mental health problems will also qualify if they prevent you driving and a GP / medical professional completes and signs a TSS declaration form.

Applications are made electronically while you wait. The adviser will take a digital photo and verify your documents before submitting your application. Your bus pass will be issued by post direct to your home address usually within 21 working days.

At the time of application you will be required to provide

  • one proof of residence (you must be a permanent resident of Cheshire East): i.e. Council Tax / utility bill, bank statement (must be no more than 3 months old), Barge Mooring Certificate, Driving Licence Photocard.
  • one proof of age / identity i.e. Passport, driving licence photocard, birth certificate (If a married woman marriage certificate also required).
  • one proof of disability - acceptable forms of evidence are detailed on the evidence sheet (PDF, 289KB) (you will automatically qualify if you have 8 or more points in the Moving Around or Communicating category on your PIP award letter - please bring the full award letter with points breakdown with you).

Applications should be made in person at one of our customer service centres or libraries. Postal and online applications are not permitted.

What your bus pass entitles you to

Cheshire East residents with an older or disabled persons pass

On bus journeys starting in Cheshire East:

  • Monday – Friday before 9.30am – half fare
  • Monday – Friday between 9.30am – last bus – free fare
  • Saturday, Sunday and Bank Holiday – free fare

Disabled pass - blind / partially sighted

If you are a Cheshire East resident and hold a disabled persons ENCTS pass on the grounds of visual impairment and have been issued with a florescent wallet then you are entitled to free travel on all local bus journeys starting in Cheshire East regardless of time. Please note that the pass must be retained in the florescent wallet provided at all times in order to receive all the concessions to which you are entitled.

These same concessions apply to some Flexible Transport services in Cheshire East.

Cheshire East passes are no longer valid for journeys into Wales.

In the rest of England:

  • Monday - Friday between 9.30am - 11.00pm - free fare
  • Saturday, Sunday and Bank Holiday - free fare

Full fare applies at all other times on all services.

Visitors to Cheshire East

If you are visiting Cheshire East and have an English National Concessionary Travel Scheme (ENCTS) pass issued by another English authority you will be entitled to the following concessions on local bus services:

  • Monday - Friday between 0930 - last bus - free fare
  • Saturday, Sunday or Bank Holiday - free fare

Full fare applies at all other times on all services.

Exclusions

The English National Concessionary Bus Pass issued by Cheshire East Council is not valid for use on:

  • bus services on which the majority of seats can be reserved in advance of travel (such as coaches);
  • bus services that are intended to run for a period of less than 6 consecutive weeks;
  • bus services operated primarily for the purposes of tourism or because of the historical interest of the vehicle;
  • bus substitution (rail replacement) services;
  • bus services where the fare charged by the operator has a special amenity element.
  • tours, excursions and sightseeing buses,
  • express bus services such as National Express
  • night buses.
  • trains, trams, ferries, Metrolink or Underground.

If your bus pass has been lost, damaged or stolen a replacement can be issued.

The charge for a replacement bus pass that has been lost is £10.00, stolen passes will be replaced free of charge on production of a copy of the reported crime letter issued by the Police.

If your bus pass has been damaged you may have to pay a £10 charge. If the card is in good condition but does not scan you can have your card checked at Macclesfield Town Hall, Crewe Delamere House Reception and Nantwich Library. If the fault is with the chip then a replacement will be issued free of charge. If the damage is due to misuse then the £10 charge will apply.

If your original pass is found after the issue of your replacement you must return the original pass to the Council for secure disposal as it will have been hotlisted on the system to prevent further use.

Requests for replacement bus passes can only be made in person at one of our customer service centres or libraries. Postal and online applications are not permitted.

Please note fees and charges are correct at time of writing and may be subject to change.

Older Persons bus pass renewals

If you have a bus pass on grounds of age you will no longer need to renew your bus pass as long as you have used it within the last 12 months before expiry.

New passes will automatically be issued up to 18 days before your pass is due to expire.

If you haven't been using your bus pass in the last 12 months before expiry or it has already expired then you will need to make a new application.

Disabled persons bus pass renewals

If you have a disabled bus pass you will receive a letter 4 to 6 weeks before your pass expires. You will need to fill in the enclosed renewal form and send it back with supporting evidence or a GP declaration as detailed by the evidence sheet.

In some cases where valid evidence has been provided showing that the disability is permanent an automatic renewal will take place as long as you have used your pass within the last 12 months before expiry. If you haven't been using your bus pass in the last 12 months before expiry or it has already expired then you will need to make a new application.

New passes will automatically be issued up to 18 days before your pass is due to expire.

Your new bus pass will be posted to your home address and should arrive within 21 working days from when we receive the above documentation from you.

Address Changes

If you have moved home since your pass was issued you will need to update your details so we have the correct address to send your new pass to and where applicable the disabled renewal letter.

You will need to bring proof of your new address such as a Council Tax, Utility bill or recent bank statement as evidence of the change.

Name changes

If your name change is due to marriage / divorce you will need to visit an office in person with evidence of the change (marriage / divorce certificate etc).

Changes can only be made in person in one of our customer service centres or libraries.

Cheshire East Council is required by law to protect the public funds it administers. The Council may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Cabinet Office currently requires us to participate in a data matching exercise called the National Fraud Initiative (NFI) to assist in the prevention and detection of fraud. We are required to provide Concessionary Travel data to the Cabinet Office for matching for each exercise. These data matching exercises will satisfy data protection and human rights principles. For further details on these exercises see www.cheshireeast.gov.uk/nfi or telephone the Council on 0300 123 5500.

For further information or general queries please contact:

The Concessionary Travel Scheme Administrator, Transport Service Solutions, Cledford Lane, Middlewich, CW10 0JN or telephone 01270 371478.

Concessionary bus pass scheme – update regarding new system 23/04/19

We have been issuing new passes to passengers who hold either an older persons or disabled persons pass since 5 November and all passengers should now have received their new passes.

Most on-bus ticket machines (ETMs) will accept the new passes, however some national operators haven't updated the data on all their ticket machines yet and in some areas the new passes will not scan.

We have been working with these bus operators to speed up the updates and their drivers have been instructed to allow passengers to travel as long as they have a valid and legible pass while the software updates are processed as per the scheme terms and conditions.

The changes have been made to save money and speed up pass issue. Cheshire East Council now manages its own Concessionary Bus Pass Scheme. In order to change to this new system, it has been necessary to replace all current passes. Even after we have replaced all the passes, we will still make savings year on year.

Cheshire East passes are no longer valid for journeys into Wales.

The new passes can be identified by a black Cheshire East Council logo.

Cheshire East Flexible Transport Service

From 5 August 2019, Transport Service Solutions (TSS) will take over the running of Cheshire East Council’s flexible transport operation, previously known as Little Bus. The new service will be called FlexiLink and will continue to operate across the borough and will ensure support for residents who are disabled, over the age of 80, or who live beyond the reach of any other public transport.

The core hours of the new service will be between 9.30am to 2.30pm on weekdays, a strong preference expressed during recent public consultations. A limited service is available for group bookings between 8.30 and 9.30am and 2.30 and 4.30pm.

This change will allow the service to be combined with the current school transport operations of Transport Service Solutions (TSS), allowing both services to be delivered more cost effectively and safeguarding the future of the flexible transport service.

FlexiLink Flexible Transport FAQs

Contact us

Bus Pass Team

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


Rate this page

We value your feedback. How do you rate this information?