English National Concessionary Bus Pass

We offer bus pass concessions for the financial year 2020 / 2021 to permanent residents of the borough.

New web portal

From 1 July 2020, eligible Cheshire East residents can apply for an older person’s or disabled person’s bus pass via a new online Portal. You can also use the portal to replace lost or damaged cards (£10 fee applies). Click on the options below for more information.

Bus passes revert to normal usage

From 1 July, free concessionary bus travel will revert to only being available after 9.30am but the half-fare concessionary travel before 9.30 will continue. These restrictions had previously been lifted during the lockdown period to enable older and vulnerable residents to access key services. As the new phase of measures, introduced by government, could see an increase in passenger demand at peak times, the council is falling in line with neighbouring authorities to avoid any confusion where travel on cross-boundary services is concerned.

From 1 July 2020, eligible Cheshire East residents will be able to apply for an older person’s or disabled person’s bus pass via a new online Portal

If you do not have internet access you can still visit a library to make your application. Libraries started a phased reopening from 6 July. Please contact the relevant Library to confirm they are open as you will now need to book an appointment for any bus pass related enquiries. Information can be found at Cheshire East Council Libraries. Please note the Customer Centres at Macclesfield Town Hall and Delamere House remain closed until further notice.

You can check whether or not you are eligible for an older persons bus pass by using the State Pension age calculator.

How to apply:

If you have access to the internet, an email address and you are able to take photos and upload documents, you can apply via the new Cheshire East Bus Pass Portal.

The process will take no more than 10 minutes and once completed your application will be sent to TSS for verification.

You will need:

You will need to supply proof of identity and age, using one of the following:

  • a birth certificate (where the name differs due to marriage, civil partnership, divorce or deed poll, suitable legal documentation will be required to support the application)
  • valid driving licence photocard
  • valid passport

You will need to show proof of residence, using one of the following:

  • a council tax bill, utility bill
  • permanent barge mooring certificate
  • bank statement (within 3 months)

You will need:

  • a clear photograph of yourself that can be used on your bus pass.

If your bus pass application is successful we make a note of the evidence you supplied on your record, but we delete the copies of the evidence

Applying for a Disabled Person’s Bus Pass 

If you are applying for a disabled person’s bus pass you will need to supply the information requested above plus recent evidence of your disability (dated within 1 year).

  • A PIP award letter (with 8 or more points in the ‘moving around’ category or 8 or more in the ‘communications’ category) or a
  • DWP letter stating you receive higher rate mobility
  • If you can’t provide this information you may still be eligible if you can provide a Doctor’s Declaration Form signed by your GP (PDF, 96KB).

If there are any problems with your application TSS will contact you by email asking you to resubmit your evidence.

When you should receive your bus pass

You should receive your bus pass within approximately 10 working days of making your online application.

New Cheshire East Bus Pass Portal - you can also use the portal to replace lost or damaged cards (£10 fee applies).

Older persons bus pass

Before you apply please check you qualify on age by using the State Pension calculator

If you do not have internet access you can still visit a library to make your application. Libraries started a phased reopening from 6 July. Please contact the relevant Library to confirm they are open as you will now need to book an appointment for any bus pass related enquiries. Information can be found at Cheshire East Council Libraries. Please note the Customer Centres at Macclesfield Town Hall and Delamere House remain closed until further notice.

The advisor will take a photo for your application.

You will need to bring:

You will need to supply proof of identity and age, using one of the following:

  • a birth certificate (where the name differs due to marriage, civil partnership, divorce or deed poll, suitable legal documentation will be required to support the application)
  • valid driving licence photocard
  • valid passport

You will also need to show proof of residence, using one of the following:

  • a council tax bill, utility bill
  • permanent barge mooring certificate
  • bank statement (within 3 months)

Please note that once your bus pass application has been successful a note is made on your record of the evidence you supplied, but the copies of the evidence will be deleted.

Applying for a Disabled Person’s Bus Pass

If you are applying for a disabled person’s bus pass you will need to supply the information requested above plus recent evidence of your disability (dated within 1 year).

  • A PIP award letter (with 8 or more points in the ‘moving around’ category or 8 or more in the ‘communications’ category) or a
  • DWP letter stating you receive higher rate mobility in the ‘moving around’ section
  • If you can’t provide this information you may still be eligible if you can provide a Doctor’s Declaration Form signed by your GP (PDF, 96KB).

If there are any problems with your application TSS will contact you by phone or email asking you to resubmit your evidence.

You should receive your bus pass within approximately 10 working days of making your application.

What your bus pass entitles you to

Cheshire East residents with an older or disabled persons pass

On bus journeys starting in Cheshire East:

  • Monday – Friday before 9.30am – half fare
  • Monday – Friday between 9.30am – last bus – free fare
  • Saturday, Sunday and Bank Holiday – free fare

Disabled pass - blind / partially sighted

If you are a Cheshire East resident and hold a disabled persons ENCTS pass on the grounds of visual impairment and have been issued with a florescent wallet then you are entitled to free travel on all local bus journeys starting in Cheshire East regardless of time. Please note that the pass must be retained in the florescent wallet provided at all times in order to receive all the concessions to which you are entitled.

These same concessions apply to some Flexible Transport services in Cheshire East.

Cheshire East passes are no longer valid for journeys into Wales.

In the rest of England:

  • Monday - Friday between 9.30am - 11.00pm - free fare
  • Saturday, Sunday and Bank Holiday - free fare

Full fare applies at all other times on all services.

Visitors to Cheshire East

If you are visiting Cheshire East and have an English National Concessionary Travel Scheme (ENCTS) pass issued by another English authority you will be entitled to the following concessions on local bus services:

  • Monday - Friday between 0930 - last bus - free fare
  • Saturday, Sunday or Bank Holiday - free fare

Full fare applies at all other times on all services.

Exclusions

The English National Concessionary Bus Pass issued by Cheshire East Council is not valid for use on:

  • bus services on which the majority of seats can be reserved in advance of travel (such as coaches);
  • bus services that are intended to run for a period of less than 6 consecutive weeks;
  • bus services operated primarily for the purposes of tourism or because of the historical interest of the vehicle;
  • bus substitution (rail replacement) services;
  • bus services where the fare charged by the operator has a special amenity element.
  • tours, excursions and sightseeing buses,
  • express bus services such as National Express
  • night buses.
  • trains, trams, ferries, Metrolink or Underground.

If your bus pass has been lost, damaged or stolen a replacement can be issued.

The charge for a replacement bus pass that has been lost is £10.00, stolen passes will be replaced free of charge on production of a copy of the reported crime letter issued by the Police.

If your bus pass has been damaged you may have to pay a £10 charge. If the card is in good condition but does not scan you can have your card checked at Macclesfield Town Hall, Crewe Delamere House Reception and Nantwich Library. If the fault is with the chip then a replacement will be issued free of charge. If the damage is due to misuse then the £10 charge will apply.

If your original pass is found after the issue of your replacement you must return the original pass to the Council for secure disposal as it will have been hotlisted on the system to prevent further use.

Requests for lost or damaged replacement bus passes can be made via the new Cheshire East Bus Pass Portal or in person at one of our customer service centres or libraries. Stolen passes can only be replaced at a customer service centre or library.

Fees and charges are correct at time of writing and may be subject to change.

Older Persons bus pass renewals

If you have a bus pass on grounds of age you will no longer need to renew your bus pass as long as you have used it within the last 12 months before expiry.

New passes will automatically be issued up to 18 days before your pass is due to expire.

If you haven't been using your bus pass in the last 12 months before expiry or it has already expired then you will need to make a new application. This can be done through the new Cheshire East Bus Pass Portal.

Disabled persons bus pass renewals

If you have a disabled bus pass you will receive a letter 4 to 6 weeks before your pass expires. You will need to fill in the enclosed renewal form and send it back with supporting evidence or a GP declaration as detailed by the evidence sheet.

In some cases where valid evidence has been provided showing that the disability is permanent an automatic renewal will take place as long as you have used your pass within the last 12 months before expiry. If you haven't been using your bus pass in the last 12 months before expiry or it has already expired then you will need to make a new application. This can be done through the new Cheshire East Bus Pass Portal.

New passes will automatically be issued up to 18 days before your pass is due to expire.

Your new bus pass will be posted to your home address and should arrive within 10 working days from when we receive the above documentation from you.

Address Changes

If you have moved home since your pass was issued you will need to update your details so we have the correct address to send your new pass to and where applicable the disabled renewal letter.

You will need to bring proof of your new address such as a Council Tax, Utility bill or recent bank statement as evidence of the change.

Name changes

If your name change is due to marriage, civil partnership, divorce or deed poll, suitable legal documentation will be required to update your details. You will need to visit an office in person with suitable legal evidence of the change.

Changes can only be made in person in one of our customer service centres or libraries.

Cheshire East Council is required by law to protect the public funds it administers. The Council may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Cabinet Office currently requires us to participate in a data matching exercise called the National Fraud Initiative (NFI) to assist in the prevention and detection of fraud. We are required to provide Concessionary Travel data to the Cabinet Office for matching for each exercise. These data matching exercises will satisfy data protection and human rights principles. For further details on these exercises see www.cheshireeast.gov.uk/nfi or telephone the Council on 0300 123 5500.

For further information or general queries contact:

The Concessionary Travel Scheme Administrator, Transport Service Solutions, Cledford Lane, Middlewich, CW10 0JN or telephone 01270 371478.

Contact us

Bus Pass Team

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


Rate this page

We value your feedback. How do you rate this information?