Concessionary fares - older persons and disabled passes

Concessionary Bus Pass Scheme – update regarding new system

We have been issuing new passes to passengers who hold an Older Persons pass since 5 November and all passengers should receive their new passes soon. Most on-bus ticket machines (ETMs) will accept the new passes, however some operators including First and Stagecoach will not be updating the software on their machines until the 1st quarter of 2019 and may take until 31/03/19 to complete the updates.

New Disabled persons passes will be sent out soon.

Bus operators have been informed of the changes and their drivers have been instructed to allow passengers to travel as long as they have a valid and legible pass while the software updates are processed as per the scheme terms and conditions.

The changes have been made to save money and speed up pass issue. Cheshire East Council now manages its own Concessionary Bus Pass Scheme. In order to change to this new system, it has been necessary to replace all current passes. Even after we have replaced all the passes, we will still make savings year on year.

The new passes can be identified by a black Cheshire East Council logo.

Cheshire East Council will offer the concessions listed below for the financial year 2018 / 2019 to permanent residents of the borough:


Planning your bus journey

You can find all the information you need to plan your bus journey in Cheshire East on the bus service timetable and journey planning page.

Cheshire East bus pass renewals

Concessionary Bus Pass Advert

Older Person's bus pass renewals

If you have a bus pass on grounds of age you will no longer need to renew your bus pass as long as you have used it within the last 12 months before expiry.

New passes will automatically be issued up to 18 days before your pass is due to expire.

If you haven't been using your bus pass in the last 12 months before expiry or it has already expired then you will need to make a new application.

Disabled bus pass renewals

If you have a disabled bus pass you will receive a letter 4 to 6 weeks before your pass expires. You will need to fill in the enclosed renewal form and send it back with supporting evidence or a GP declaration as detailed by the evidence sheet.

Your new bus pass will be posted to your home address and should arrive within 21 working days from when we receive the above documentation from you.

Change of name or address

Address

If you have moved home since your pass was issued you will need to update your details so we have the correct address to send your new pass to and where applicable the disabled renewal letter.

You will need proof of your new address such as a Council Tax, Utility bill or recent bank statement as evidence of the change.

Incorrect name or date of birth details

If you notice an error with your name and/or date of birth you need to call the renewal number above. The agent will take your details and arrange for you to be called back to verify your details (this process is only for correcting typing errors). In some cases you may need to visit an office to show proof of the change.

If your name change is due to marriage / divorce you will need to visit an office in person with evidence of the change (marriage / divorce certificate etc).

Changes can only be made in person in one of our customer service centres or libraries.

Lost or Damaged Cards

If you have lost your pass you will need to re-apply using the replacement bus pass process.

Apply for a concessionary fare bus pass:

Contact us

buspassreplacements@transportservicesolutions.co.uk

Postal Address only:

Transport Service Solutions
Cledford Lane
Middlewich
Cheshire
CW10 0JR

For Bus and Train times call Traveline 0871 200 22 33 calls cost 12p per minute plus your phone company's access charge.

The English Traveline call centre opening hours are 7am to 10pm most days. You can find full details on Traveline's website.


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