Planning Service update

General operational information

Our Planning Service is operating in the face of unprecedented challenges resulting from the pandemic and a significant increase in planning application submissions. We are continuing to react and bring forward different ways of working and resources as quickly as possible. However, workloads across the service remain exceptionally high, consequently response times from Officers are longer than normal. 

Planning applications

Most applications are taking 3-6 months to determine. Valid applications continue to be registered and the appropriate publicity and consultations are taking place but allocation to a case officer is being delayed to manage workloads. Once allocated, agents or applicants will be contacted by the case officer. Please monitor the website for comments and consultation responses and await contact from the case officer before asking the Service for an update on your application. We will be asking applicants / agents for extensions of time on applications where necessary. 

Commenting on a planning application

Comments should be submitted electronically via the planning section of Cheshire East website using the appropriate planning reference number and within the required time frame (irrespective of an allocated case officer). If you don't have access to the internet or email ask a relative or friend to email them on your behalf to or to submit them via our comment on a planning application page.

If you are unable to arrange for someone to submit your comments electronically contact our Customer Service team on 0300 123 5014.There may be a delay with comments being published to the website but they will still be received and considered by the planning officer.

Planning committees

Virtual Planning Committees ended in early May and are now back to being held face-to-face.  Venues may be different and there may be restrictions on numbers being able to attend.  Meetings will continue to be audio broadcast.

Pre-applications services

Unfortunately to manage the high application numbers and focus on those already submitted  we are currently not accepting pre-application enquiries for smaller schemes.  Major pre-application request will however continue.

Submissions and payments should be made electronically where possible, postal receipting is limited.  Where possible this will be completed by exchange of electronic information, with any discussion and meetings taking place via Microsoft Teams.

Permitted Development Enquiries

Please do not submit any new Permitted Development Enquiries at this time.

Planning application records and other discretionary services

Historical information associated with a planning application can be requested, these will be made available electronically where possible, however; the full history search service remains unavailable.

Please submit any requests via email to where your request will be dealt with.

Planning committees and other meetings

Monitor the Council Meetings pages for more up to date information.

Planning Enforcement

Planning enforcement continues albeit with increased numbers of complaints and  high caseloads. There is new legislation to allow certain temporary changes of use to takeaways. We will also take a pragmatic approach to some developments which are undertaken purely to cope with the ongoing impact of COVID 19, such as construction hours and longer hours for retail uses. We will inform you of our intended course of action when making an initial assessment of your complaint.

Building Control

Building Control application submissions and plan-checking processes continue as normal. You should submit applications electronically whenever possible either via the Planning Portal, Submit-a-plan, or email to

Building control payments

You can make a Building Regulation payment on our website. We can also accept card payments over the phone if necessary by calling 01270 375256.

Building control inspections

Building Control site inspections continue to be undertaken as normal, however there may be occasions where we are unable to offer a same day inspection due to high volumes. Inspection types such as outstanding completion visits will be managed accordingly.

Applicants/builders should notify Building Control for any site inspection requests as normal. You can request a site inspection by calling 01270 375256. Alternatively, you can request a non same day visit via email at

Builders who normally contact surveyors directly can continue to do so, however should you be unable to make contact with them directly please contact our main number on 01270 375256.