Everyone should have the opportunity to live in a decent home. The Housing Standards team's role is to ensure that housing is safe to live in, and that landlords carry out their legal responsibilities to maintain the property.
If you rent your home from a landlord and you are unhappy with the condition of the property, we can:
- give you advice about how to resolve the issues with your landlord
- inspect your home and rate any hazards using the Housing Health and Safety Rating System
- liaise with your landlord to get the repairs carried out
- take enforcement action to get the repairs carried out under the Housing Act 2004.
Typical things you might be worried about include damp and mould, no heating, fire safety risks, dangerous electrics, concerns about gas safety, and other safety issues in your home.
You should always report the repairs to your landlord or letting agent before contacting us. You should put your concerns to them in writing. You need to give them a reasonable time to carry out the repairs and allow them access to the property to inspect what needs to be done and carry out the works. 'Reasonable time' is dependent on the type of repairs needed.
If you are not satisfied with your landlord's response and you would like an officer to visit to carry out an inspection, please complete the Property inspection request- online form .
More information about getting repairs carried out to your property is available on the Shelter website.
If you are a landlord, we can offer you advice and information about your responsibilities as a landlord, including information about gas safety, fire safety, licensing for Houses in Multiple Occupation, and energy performance certificates.
We operate the Cheshire Landlord Accreditation Scheme in Cheshire East.
Landlords must make sure that at the start of each tenancy there are working smoke alarms installed, and in some cases carbon monoxide alarms will also be required. Failure to comply may result in a fixed penalty fine of up to £5,000 being issued to the landlord. For further information on how The Smoke and Carbon Monoxide Alarm Regulations 2015 is applied and how the level of fine will be determined, please read our Statement of Principles (PDF, 174KB).
We use Part 1 of the Housing Act 2004 to assess the health and safety risks in housing. If we identify hazards we will consider what is the best way to bring about improvements, which could result in formal enforcement action. We will always have regard to the severity of the hazard(s) when deciding the course of action we take, and wherever possible will liaise with the owner and / or the person having control of the property to resolve the issues amicably.
Where this is not possible, or the hazard is too severe, or there is a high risk of imminent harm, we will serve a notice requiring action to be taken. We issue charges for the service of these notices (correct at 1 April 2018):
- Hazard Awareness Notice - £nil
- Improvement Notice - £295.50
- Prohibition Order - £295.50
- Emergency Prohibition Order - £295.50
- Demolition Order - £467
- Emergency Remedial Action Notice - £342
- Review of suspended improvement notice / prohibition order - £119