Help with heating your home

Making your home more energy efficient will save you money on your fuel bills – and it can also improve your health by making your home warmer too.

There are a range of grants that we can access for heating repairs, renewable heating and insulation. Generally, we can help with heating repairs if:

  • Your household income is less than £31,000, and your household savings are less than £23,250, or 
  • You need heating repairs to be able to come home from hospital, or
  • You have an illness or receiving treatment which means that you are considered to be 'clinically extremely vulnerable' by the NHS.

Generally, we can help with insulation and renewables if you live in an off-gas property which has an energy performance rating of Band E, F or G, and your total household income is less than £30,000. 

We do not have any funding for insulation or renewables such as solar panels in properties that are heated by gas. 

Home Upgrade Grants are available for homes which aren't heated by gas and have an Energy Performance Certificate that is Band E, F or G.  You can check on the Energy Performance Certificate Register for your address. If your property doesn't have a Certificate, we can help you to arrange one if you qualify for this scheme. 

The amount of grant you can apply for varies depending on your property, and ranges from £15,000 for an electric heated Band E property, up to £25,000 for a Band G home heated by oil, LPG or solid fuel. Homeowners will not need to pay anything towards the scheme; in private rented properties, the landlord is expected to make a minimum one-third contribution to the scheme. 

Typical improvements to your home that can be carried out using the grant are: 

  • solid wall insulation (internal or external)
  • cavity wall insulation
  • loft, room-in-roof and flat roof insulation
  • under-floor insulation
  • air source heat pump
  • ground source heat pump
  • solar thermal for hot water
  • solar PV for electricity generation
  • high heat retention electric storage heaters
  • heating controls
  • external door and window upgrades (only in conjunction with other improvements)

The improvements must improve your Energy Performance Band by at least 2 bands to qualify - for example, if your home is Band E, it should reach Band C or above with the planned improvements. 

To qualify, you must be a homeowner or private tenant and meet the income criteria:

  • You receive an income related benefit (for example, Universal Credit, Pension Credit Guarantee, Council Tax Support, income-related Employment and Support Allowance, or Tax Credits), OR
  • Your total household income before tax, National Insurance and other deductions is no more than £30,000, OR
  • if you have three children under the age of 18 living with you, your total household income before tax, National Insurance and other deductions is no more than £33,000 (add £3,000 for each additional child). 

When we calculate your household income, we will ignore any disability benefits (such as Personal Independence Payment or Attendance Allowance) so this will not count towards your household income. 

To apply, complete the enquiry form at the top of this page. We will contact you to confirm your eligibility (we will ask you to provide us with documents to confirm your income) and explain the next steps.

The scheme is being operated in partnership with Improveasy who will carry out the retrofit assessment and work. 


If your heating has broken down we can provide a short term loan of an oil-filled heater. This should only be used for urgent situations as plug-in heaters are not the most affordable way of heating your home. Contact us on 0300 123 5017 (select option 4) to request help.  

Grants of 75% of the cost of work, up to £2,000, are available for heating and insulation improvements for homeowners. More information about this grant can be found by visiting the Affordable Warmth Grant page or by completing the enquiry form at the top of this page. 

Small grants of up to £200 are available if you are concerned about gas safety in your home. You might need your gas boiler servicing, or need a gas safety check or repair to your gas fire, cooker, boiler or water heater, or have concerns about the gas pipework or flue. If you are sleeping in the same room as a gas appliance such as a fire or boiler, we recommend that you have regular gas safety checks and install a carbon monoxide detector. If you are a homeowner, have a low income and/or a disability you may qualify for this grant; complete the enquiry form at the top of the page.

Major gas and electricity suppliers have to provide funding towards energy efficiency such as heating or insulation; if you are in receipt of any of the following welfare benefits you may qualify for help.

  • Child Tax Credit
  • Income Related Employment and Support Allowance
  • Income Support
  • Pension Credit Guarantee
  • Universal Credit
  • Working Tax Credit
  • Child Benefit (income thresholds apply, depending on your household composition)

You can either contact one of the major energy suppliers (you don't have to be their customer to qualify), or complete the enquiry form at the top of the page and we can put you in touch with an ECO installer. Their funding doesn’t always cover the full cost of the work; we may be able to help you to apply for funding to help to make it more affordable.

ECO Flex

Funding is available through ECO for people who don't receive one of the qualifying benefits, but does meet the criteria in Cheshire East's Flexible Eligibility Statement of Intent. We will provide written confirmation to Ofgem and an installer if you meet the criteria, and they will make the final decision on whether they can provide funding for heating and/or insulation.  

The main qualifying criteria is household income of less than £31,000, and the Energy Performance Certificate for the home is Band D to G. The full criteria is set out in the Flexible Eligibility Statement of Intent v.1 (pdf, 180KB), published on 11 October 2022. To apply, please complete the enquiry form at the top of the page. 

The following local and national services provide information and advice on reducing your energy use, information about any grants that are available, and managing your fuel bills:

  • Energy Projects Plus (a local service that also offers home visits) - tel 0800 043 0151 or email
  • Green Doctor (a local service that also offers home visits) - tel 0330 1740 863 or email
  • National Energy Action's Warm and Safe Homes (a national service) - tel 0800 304 7159
  • Find ways to save energy in your home (a Government service) - visit GOV.UK or tel 0800 444 202
  • Energy Savings Trust (online information)

Contact us

Telephone: 0300 123 5017 (select option 4)

Page last reviewed: 11 October 2022