Cheshire East online account

Citizen’s Account holders

We have replaced your Citizen’s Account, with our new online account. The first time you log in you will need to reset your password. You must use the same email address you originally used to register for a Citizen’s Account.

Reset your password

If you have already reset your password in the new account, you are ready to sign in.

Sign in

If you didn't have a Citizens Account you can register for a Cheshire East online account.


You can use your account to see:

  • full statement of your Council Tax or Business Rates accounts
  • list of your payments
  • instalments to be paid
  • Housing Benefit, Council Tax Support discount and exemption details

Landlords – for Housing Benefits tenants only

Your system will change later this year

The law on licensing of Houses in Multiple Occupation (HMOs) has changed.

All HMOs must be licensed if there are five or more occupants, living in two or more separate households – regardless of how many storeys the property has.

Make sure you are properly licensed - apply and find out more: