Cheshire East online account

Citizen’s Account holders

We have replaced your Citizen’s Account, with our new online account. The first time you log in you will need to reset your password. You must use the same email address you originally used to register for a Citizen’s Account.

Reset your password

If you have already reset your password in the new account, you are ready to sign in.

Sign in

If you didn't have a Citizens Account you can register for a Cheshire East online account.


You can use your account to see:

  • full statement of your Council Tax or Business Rates accounts
  • list of your payments
  • instalments to be paid
  • Housing Benefit, Council Tax Support discount and exemption details

Landlords – for Housing Benefits tenants only

Your system will change later this year

The law on licensing of Houses in Multiple Occupation (HMOs) is changing.

From 1 October 2018, all HMOs must be licensed if there are five or more occupants, living in two or more separate households – regardless of how many storeys the property has.

Act now to ensure you are properly licensed – operating without one is a crime. 

 Apply and find out more:

The VoiCE Cheshire East - Council Tax edition 2018

Our Council Tax edition of The VoiCE explains how your council tax bill is calculated and how we’re working for you to provide value for money and respond to the financial challenges ahead.

It has features on social care, our achievements and plans for the future, our highway network, parenting journey programme, supported employment team, domestic abuse, shared lives scheme and the support we give to care leavers.