Woman on phone

24 March 2020

Please think before you call us 

We are currently experiencing a high volume of calls and are struggling with demand from non urgent enquires. 

We are working to prioritise the safeguarding of the most vulnerable residents and protect frontline services. Residents are asked to think before they call and only call us if they really need to. A lot of queries can be answered on our website where online forms can be completed to submit questions or to report an issue. 

For information, government guidance and the latest advice about COVID-19, residents can visit a new dedicated COVID area of our website.

If you have urgent concerns about a vulnerable adult or a child please call our safeguarding team. During office hours for adults call 0300 123 5010 or children call 0300 123 5012 (option 3).

For out of hours support for adults or children call 0300 123 5022.

We have launched a new community scheme called People Helping People. This is offering services such as gathering medical supplies, meal delivery, a friendly phone call, advice and guidance or another support service.

If you need help or would like to volunteer yourself to help with this scheme please register with us online or for help registering call 0300 123 5034