Self-isolation support

One of the best ways to keep our COVID-19 case numbers low is for anyone with a new case to successfully complete their self-isolation period.

You need to self-isolate if you have had contact from NHS Test & Trace or you get a positive result after taking a COVID-19 test.

We have information to help you successfully complete your 10-day self-isolation period.

Self-isolation guidance from the NHS

When we contact you to self-isolate 

We will contact you as part of the local tracing process if:

  • you have tested positive for COVID-19
  • you have been in contact with someone who has tested positive for COVID-19

See our test and trace privacy notice to find out how we use your data.

We will send a text message (SMS) or an email and we will phone you. We will tell you to self-isolate. We will ask who else you have been in contact with, then we will contact them to tell them to self-isolate too.

You must self-isolate if you are told to by our Contact Tracing Team. This is an important step to stop the spread of Coronavirus COVID-19. Around 1 in 3 people who have coronavirus have no symptoms but can still spread the virus.

You can contact the Contact Tracing Team by email: or phone 0300 123 5032.

Support through your self-isolation

if you have already indicated to NHS Test and Trace you are in need of support, we will be in touch with you to see how we can help.

Watch our self-isolation support video

See our self-isolation support pack (PDF, 464KB)

See our isolation advice for households and parents of children in education settings booklet (PDF, 760KB)

See Halton's Self isolation plan 10 days 10 ways for ideas

See our Live Well page on well-being through the pandemic.

Test and trace support payment

If you have received a notification to self-isolate from the Test and Trace service or if you are a parent or guardian who is not legally required to self-isolate but need to take time off work to care for a child or young person who is self-isolating you may be eligible for a Test and Trace Support payment.