Coronavirus - Covid-19

How to get help

Call 0300 123 5034 or fill in our form

Open 8.30 am to 5pm and 24 hours for urgent requests
We will arrange help if you or your family are vulnerable or self isolating due to the Covid-19 corona virus.

We are following Government guidance in responding to Covid-19. 

We want our residents and staff to be healthy and look after their well being. See our dedicated pages for details on the help available.

Our Public Health Team have created a booklet of information and things for you to try at home.

If you have urgent concerns about a vulnerable adult or a child please call our safeguarding teams. During office hours for adults safeguarding call 0300 123 5010 or children's safeguarding call 0300 123 5012 (option 3). For out of hours support for adults or children call 0300 123 5022

Council services during the Covid-19 outbreak

We continue to provide our services where possible but we have had to make some changes and adaptations.

We are receiving a high volume of calls and demand from non urgent enquiries. Please only call the Council if you really need to. You can find the answer to most enquiries on our service web pages where you can fill in online forms to ask questions or to report an issue.

Household waste and recyling centres

We reopened all 8 of our Household Waste and Recycling centres on Monday 11 May 2020. We are temporarily using a number plate scheme to limit the number of cars and we will be maintaining social distancing measures. See our Household Waste and Recycling centres page for more details.

Bin collections

All waste collections – garden, food, recycling and residual are being collected on their normal scheduled days. We may arrive at different times of day - our crews are being helped by employees from parts of the organisation and they are not familiar with the routes. You can help us by:

  • putting your bin out as close to the road as possible on your usual bin collection day
  • not putting any extra waste next to your bin as we don't have the capacity to take more.  Store additional waste.
  • wiping down the handles and lids of your bins when you put them out and again when you bring them in.
  • giving a wave and a smile when you see us
  • reporting a missed bin on the following day as we may not have reached you yet.

Waste if you're self isolating

In households where someone has a confirmed or suspected case (who are self isolating) of  COVID-19, your used tissues and disposable cloths from cleaning surfaces:

  1. Should be put in a plastic rubbish bag and tied when full.
  2. The plastic bag should then be placed in a second bin bag and tied.
  3. It should be put in a suitable and secure place and store the waste for 72 hours before putting it out for collection.

This is to minimise the risk to collection operatives of being in contact with any waste that may infect them or exposing the atmosphere during the collections process.

For further information on the national guidance visit https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings

We are asking residents to think of others and not light bonfires during the pandemic. People are confined to their home and unable to escape unpleasant fumes.

We are asking residents to use other methods of dealing with surplus waste, such as composting, or bagging up and storing until the restrictions are lifted.

The coronavirus is known to cause serious respiratory illnesses. Our Environmental Protection team is investigating complaints about smoke nuisance including visits where appropriate.

If you are homeless or at risk of homelessness contact our team via email at cheshirehomechoice@cheshireeast.gov.uk or telephone 0300 123 5017 and press option 1 or 2.

Your call may be answered by a machine if staff are busy on other calls but you can leave a short message and our team reply to you very quickly. There are phone boxes near our local offices and call charges are at a local rate. Shelter  offer a free phone help line to access national advice 0808 800 4444

Many of our local social housing providers have decided to stop advertising available homes. The homes that are available will be advertised again when it is safe for staff to support customers in exchanging keys and signing contracts. We advise Homechoice customers to check the homechoice website for any homes being advertised, and to contact our team if they have any concerns.

Our team are working in remote locations and will respond promptly to email and telephone messages.

Live Well Cheshire East

Live Well Cheshire East provides a wide range of advice and information on adult social care, children’s services, public health and community-related topics, to support yourself or others you care for. It includes a searchable directory of local services, support and activities in the borough.

Due to the impacts of Coronavirus (Covid-19), there are likely to be serious disruptions to services and groups on the directory. If you are intending to make use of one of these services, you should check the organisation’s website or contact the organisation directly for further information.

Business Rates

Coronavirus (COVID-19) help for business rates customers

Information for businesses about Covid-19 (coronavirus)

Business Rates court hearing - 26 March 2020

The court has adjourned all cases due to be heard on 26 March 2020 to a new hearing on 25 June 2020.  A letter will be issued to you to confirm the new hearing date.

Business Support

Emergency support for businesses and employers - details of the emergency support, grants and business rates relief available to businesses.

Information about business rates 

You can see information and advice on the Cheshire and Warrington Growth hub

Births and deaths 

We have guidance on the relevant Registration Service pages for people coming to register births and deaths at our offices or for making online payments for certificates and ceremony fees.

Currently only death registrations by telephone are available.  Refer to the guidance on our registering a death page for further information.

We are doing everything we can to minimise the impact that this situation has on the service we provide to the residents of Cheshire East. If you are a bereaved family member or funeral director and need to contact us, visit our Orbitas website. 

Buses

We are urging all bus users to check regularly with their bus service operators to see if services are running in their area.

Some services across the borough are being impacted by the implications of Covid-19/coronavirus. Changes may happen at short notice with printed bus timetables not being updated to match services that are running.

Council meetings

How to access council meetings without attending

Members of the public interested in a particular meeting do not have to attend in person. Many of the council’s committees and other meetings, including cabinet meetings, are audio webcast so that you can listen to the proceedings from another location.

To do this, simply select the meeting on the calendar on the council’s website and this will take you to the agenda webpage. When the webcast starts, a bar will appear above the list of agenda items. Click on ‘start’ to listen to the proceedings.

If you wish to make a comment or ask a question at the meeting you can email your comment or question to the contact or mailbox referred to on the agenda webpage by clicking on the email address link.

You can send your comments or questions up to the day before the meeting. Your comment or question will be read out at the meeting. The chairman or relevant cabinet member will then either respond at the meeting or respond to you in writing.

Parking charges suspended

We have temporarily suspended parking charges in Cheshire East-run car parks. This only applies to car parks operated by Cheshire East Council

People who use Ringo to pay parking charges by mobile phone need not pay either and should be alerted to this by the app on their phone. We have contacted Ringo to inform them of this decision.

Free parking for NHS staff, care workers and volunteers

The IPC website highlights the car parking locations that are currently offering free parking for NHS staff, care workers and volunteers.

Contract and resident parking permits

If your contract or resident permit needs the vehicle details amending or has expired, you should apply for a renewal or change in the normal manner.  You must continue to display the current or expired permit in your vehicle. There will be a delay in processing new permit applications and until you receive a permit, you will not be permitted to park.

Blue badge - disabled persons parking

Car parking will not enforce on expired blue badges with a date of 1 January 2020 onwards.  This applies to Council car parks only and not private ones. As a temporary measure and as from Friday 24 April Spring Street car park in Wilmslow will close at the earlier time of 8pm. So the car park will be open from 7am to 8pm

During this period it is essential the highway network remains available and safe for key workers to attend work and to provide continued access for emergency services and allow for the transportation of goods. 

We continue to carry out essential repairs, maintenance and safety inspections across the highway network. We give priority to key routes which include main A and B roads and roads to hospitals, medical centres, pharmacies, major supermarkets and community hubs. We continue to respond to emergencies and weather events. 

We have updated our programmed work including major scheme work as a result of availability of resources and to ensure full compliance with the latest government guidance. See our road repair and improvement programme page .

We following advice from government and we have adjusted our work methods accordingly. All highways staff are adhering to social distancing guidelines. We ask members of the public to follow social distancing advice if they need to approach our staff.   

You can report highway issues using our Report It tool or by calling us on 0300 123 5020.

Street Cleansing and Grounds Maintenance - amended service

We are following Government guidance regarding Covid-19.

We are working hard to maintain your street cleansing, ground maintenance and arboricultural services during this time.

We will continually focus our resources on our most critical areas and we thank you for your patience and understanding. 

We are continually planning how we can best manage your services in the changing situation. Please check the Cheshire East website for the latest updates.

Closed council buildings or facilities

To protect you and our staff we have closed many of our buildings. Click on the links for more detailed information.

Stay at home

  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms.


Cheshire East people helping people

We are helping local people to support one another by co-ordinating the fantastic work that is being done in communities across the borough.

Tell us if you need help or can offer support.


Follow us on social media at facebook.com/CheshireEastCouncil and twitter.com/CheshireEast.