Council services during the COVID-19 outbreak

Maintaining essential services to support your health and wellbeing

Coronavirus - COVID-19

Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

We are working to prioritise the safeguarding of our most vulnerable residents and to protect frontline services. We are following Government guidance in responding to COVID-19.  We want our residents and staff to be healthy and look after their well being.

We will continue to provide our services where possible but we have made some changes and adaptations. 

If you have urgent concerns about a vulnerable adult or a child please call our safeguarding teams. During office hours for adults safeguarding call 0300 123 5010 or children's safeguarding call 0300 123 5012 (option 3). For out of hours support for adults or children call 0300 123 5022

Waste collections

As of 25/03/20 All waste collections – garden, food, recycling and residual are currently being collected. Place your bin out as usual on your collection day. You can help by wiping down the handles and lids of your bins when you put them out and again when you bring them in.
Let's do what we can to stop the virus spreading.

Bins

In households where someone has a confirmed or suspected case (who are self isolating) of  COVID-19 put your household waste into a plastic bag and tie it up when it full. The put this plastic bag of waste into a second bag and tie that up too.

This is waste such as used tissues and disposable cloths from cleaning surfaces. Tissues and disposable cloths;  

  1. Should be put in a plastic rubbish bag and tied when full.
  2. The plastic bag should then be placed in a second bin bag and tied.
  3. It should be put in a suitable and secure place and marked for storage until the individual’s test results are known.

You should store the waste for 72 hours before putting it out for collection.

This is to minimise the risk to collection operatives of being in contact with any waste that may infect them or exposing the atmosphere during the collections process.

For further information on the national guidance visit https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings

Customer services

You can use our self-serve forms for many things such as paying your council bill or reporting an issue. Our customer service phone lines are operating as normal at the moment, however the Customer Service Centres at Macclesfield and Crewe are closed until further notice.

We are receiving a high volume of calls and demand from non urgent enquiries. We are asking residents to only call the Council if you really need to. You can find the answer to most enquiries on our service web pages where you can fill in online forms to ask questions or to report an issue.

If you are homeless or at risk of homelessness contact our team via email at cheshirehomechoice@cheshireeast.gov.uk or telephone 0300 123 5017 and press option 1 or 2.

Your call may be answered by a machine if staff are busy on other calls but you can leave a short message and our team reply to you very quickly. There are phone boxes near our local offices and call charges are at a local rate. Shelter  offer a free phone help line to access national advice 0808 800 4444

Many of our local social housing providers have decided to stop advertising available homes. The homes that are available will be advertised again when it is safe for staff to support customers in exchanging keys and signing contracts. We advise Homechoice customers to check the homechoice website for any homes being advertised, and to contact our team if they have any concerns.

Our team are working in remote locations and will respond promptly to email and telephone messages.

Live Well Cheshire East

Live Well Cheshire East provides a wide range of advice and information on adult social care, children’s services, public health and community-related topics, to support yourself or others you care for. It includes a searchable directory of local services, support and activities in the borough.

Due to the impacts of Coronavirus (Covid-19), there are likely to be serious disruptions to services and groups on the directory. If you are intending to make use of one of these services, you should check the organisation’s website or contact the organisation directly for further information.

Business Rates

Coronaviris (COVID-19) help for business rates customers

Information for businesses about Covid-19 (coronavirus)

Business Rates court hearing - 26 March 2020

The court has adjourned all cases due to be heard on 26 March 2020 to a new hearing on 25 June 2020.  A letter will be issued to you to confirm the new hearing date.

Business Support

Emergency support for businesses and employers - details of the emergency support, grants and business rates relief available to businesses.

Information about business rates 

You can see information and advice on the Cheshire and Warrington Growth hub

All weddings and civil partnerships have been postponed. If you had a booking please contact the ceremonies team on 01270 375140.

Births, marriages and deaths 

We have put guidance on the relevant Registration Service pages for people coming to register births and deaths at our offices or for making online payments for certificates and ceremony fees.  

We are doing everything we can to minimise the impact that this situation has on the service we provide to the residents of Cheshire East. If you are a bereaved family member or funeral director and need to contact us, visit our Orbitas website. 

Buses

We are urging all bus users to check regularly with their bus service operators to see if services are running in their area.

Some services across the borough are being impacted by the implications of Covid-19/coronavirus. Changes may happen at short notice with printed bus timetables not being updated to match services that are running.

Council meetings

How to access council meetings without attending

Members of the public interested in a particular meeting do not have to attend in person. Many of the council’s committees and other meetings, including cabinet meetings, are audio webcast so that you can listen to the proceedings from another location.

To do this, simply select the meeting on the calendar on the council’s website and this will take you to the agenda webpage. When the webcast starts, a bar will appear above the list of agenda items. Click on ‘start’ to listen to the proceedings.

If you wish to make a comment or ask a question at the meeting you can email your comment or question to the contact or mailbox referred to on the agenda webpage by clicking on the email address link.

You can send your comments or questions up to the day before the meeting. Your comment or question will be read out at the meeting. The chairman or relevant cabinet member will then either respond at the meeting or respond to you in writing.

Parking charges suspended

We have temporarily suspended parking charges in Cheshire East-run car parks. This only applies to car parks operated by Cheshire East Council

We are taking all possible steps in the fight against Covid-19 and have taken this decision to support keyworkers and to help prevent the risk of spreading the disease through contact.

People who use Ringo to pay parking charges by mobile phone need not pay either and should be alerted to this by the app on their phone. We have contacted Ringo to inform them of this decision.


Stay at home, save lives

We urge you to follow government advice and simply stay at home.   

You should observe social distancing at all times, keeping a distance of two metres between you and anyone else if you do have to leave your home for an essential reason.

We are asking you to protect vulnerable people by shielding them from coronavirus. This means avoiding face to face contact. The NHS and the council will be contacting them to offer support.

Vulnerable people will have had a letter to advise them to stay at home for 12 weeks.

To protect you and our staff we have closed many of our buildings.  We will review any closures regularly and when government guidance changes. See our service pages for information on the service they can offer.

Closed council buildings or facilities


 

Cheshire East people helping people

We want to help local people to support one another by harnessing and supporting the fantastic work that is already being done in communities across the borough.

Leave us your details if you would like to offer support or need to access help.


Cheshire East business helping business

We want to help businesses across the borough to support each other during the Covid-19 outbreak.

Our business helping business scheme seeks to match businesses that are in need of help, to those that are in a position to help across a number of areas.

Leave us your details if you would like to offer support or need to access help.


Follow us on social media at facebook.com/CheshireEastCouncil and twitter.com/CheshireEast.