Coronavirus - Covid-19

We are following Government guidance in responding to Covid-19. 

Test and trace

We have produced the summary to our Covid-19 Outbreak Prevention, management and Support Plan as part of the Test Trace, Contain and Enable recovery strategy. We will be updating this working document  regularly.

We want our residents and staff to be healthy and look after their well being. See our dedicated pages for details on the help available.

Council services during the Covid-19 outbreak

We continue to provide our services where possible but we have had to make some changes and adaptations.

If you are homeless or at risk of homelessness contact our team via email at or telephone 0300 123 5017 and press option 1 or 2.

Your call may be answered by a machine if staff are busy on other calls but you can leave a short message and our team reply to you very quickly. There are phone boxes near our local offices and call charges are at a local rate. Shelter offer a free phone help line to access national advice 0808 800 4444

Many of our local social housing providers have decided to stop advertising available homes. The homes that are available will be advertised again when it is safe for staff to support customers in exchanging keys and signing contracts. We advise Homechoice customers to check the homechoice website for any homes being advertised, and to contact our team if they have any concerns.

Our team are working in remote locations and will respond promptly to email and telephone messages.


Are you a key worker/a parent of a vulnerable child and looking for childcare? Contact the Family Information Service

 Cheshire East Family Information Service

Live Well Cheshire East

Live Well Cheshire East provides a wide range of advice and information on adult social care, children’s services, public health and community-related topics, to support yourself or others you care for. It includes a searchable directory of local services, support and activities in the borough.

Due to the impacts of Coronavirus (Covid-19), there are likely to be serious disruptions to services and groups on the directory. If you are intending to make use of one of these services, you should check the organisation’s website or contact the organisation directly for further information.

Births and deaths 

We have guidance on the relevant Registration Service pages for people coming to register births and deaths at our offices or for making online payments for certificates and ceremony fees.

Currently only death registrations by telephone are available.  Refer to the guidance on our registering a death page for further information.

We are doing everything we can to minimise the impact that this situation has on the service we provide to the residents of Cheshire East. Visit our Orbitas website. 


We are urging all bus users to check regularly with their bus service operators to see if services are running in their area.

Some services across the borough are being impacted by the implications of Covid-19/coronavirus. Changes may happen at short notice with printed bus timetables not being updated to match services that are running.

Council meetings

How to access council meetings without attending

Members of the public interested in a particular meeting do not have to attend in person. Many of the council’s committees and other meetings, including cabinet meetings, are audio webcast so that you can listen to the proceedings from another location.

To do this, simply select the meeting on the calendar on the council’s website and this will take you to the agenda webpage. When the webcast starts, a bar will appear above the list of agenda items. Click on ‘start’ to listen to the proceedings.

If you wish to make a comment or ask a question at the meeting you can email your comment or question to the contact or mailbox referred to on the agenda webpage by clicking on the email address link.

You can send your comments or questions up to the day before the meeting. Your comment or question will be read out at the meeting. The chairman or relevant cabinet member will then either respond at the meeting or respond to you in writing.

Parking charges re-introduced

We temporarily suspended parking charges in Cheshire East-run car parks. The charges were re-introduced from 15 June 2020.

Money received from parking machines is used to ensure car parks are safe, secure and well maintained.  Charges encourage a good turnaround of spaces for shoppers to support economic recovery of our town centres.

Several measures will be installed across highstreets in Cheshire East, leading to changes 

  • Grosvenor Centre and Jordangate multi-story car parks in Macclesfield will remain closed because it is not possible to social distance in the lifts or on staircases and ramps. We will keep this under review through to mid-July.
  • We will temporarily close the carparks at Lyceum Square, Crewe and Church Lane, Nantwich as access to these carparks compromises the space available for social distancing
  • We will temporarily suspend some parking spaces and laybys, where these can provide extra space for widening footpaths to help pedestrians respect social distancing rules.
  • As a temporary measure and as from Friday 24 April Spring Street car park in Wilmslow will close at the earlier time of 8pm. So the car park will be open from 7am to 8pm

  • Ringo, an online smartphone app is available for people to pay for their parking, for people to avoid any contact with the parking machines.

Where Ringo cannot be used, we recommend you use appropriate measures to reduce the risk of Covid19 by, for example, using a covered pen, or gloves to input a licence plate number into a machine and, using the contactless payment option.

After using a machine, remember to wash or sanitise your hands for 20 seconds to help to stop the spread of Coronavirus.

We encourage you to purchase contract permits for car parks where they are available. If a permit is displayed in a car window there is no need to use the pay and display machines.

Blue badge - disabled persons parking

Car parking will not enforce on expired blue badges with a date of 1 January 2020 onwards. This applies to Council car parks only and not private ones.

It is essential that the highway network remains available and safe and we continue to carry out repairs, maintenance and safety inspections. We give priority to key routes which include main A and B roads and roads to hospitals, medical centres, pharmacies and major supermarkets. We also continue to respond to emergencies and weather events. 

We have updated our programmed work including major scheme work to ensure full compliance with the latest government guidance. See our road repair and improvement programme page .

We are following advice from government and we have adjusted our work methods accordingly. All highways staff are adhering to social distancing guidelines. We ask members of the public to follow social distancing advice if they need to approach our staff.   

You can report highway issues using our Report It tool or by calling us on 0300 123 5020.

Re-opened facilities and services

  • Markets - open in Congleton, Crewe and Macclesfield
  • Tatton Park - the park is open
  • Libraries - will be re-opening from the 6 July 2020, see the library pages for details
  • Parks, play areas and outdoor gyms - reopening from 6 July 2020 see the service pages for more details.

We're implementing measures in high streets across Cheshire East to help shoppers and businesses stay safe as shops re-open.

Closed council buildings or facilities

To protect you and our staff we have closed many of our buildings. Click on the links for more detailed information.

  • Car parks - Jordangate and Grosvenor Multi-storey car parks in Macclesfield
  • Children's Centres
  • Customer Service Centres - Crewe and Macclesfield
  • Leisure centres
  • Visitor Information Centres - Congleton, Crewe and Macclesfield see their Facebook pages.

Stay at home

  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms.

Cheshire East people helping people

We are helping local people to support one another by coordinating the fantastic work that is being done in communities across the borough.

Tell us if you need help or can offer support.

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